General Manager | The Lo & Behold Group

The Lo & Behold Group; Singapore; On-site; SGD 80,000 - 130,000; Full time

Job summary

Join a leading hospitality company as a General Manager to drive operations and nurture your team. You'll play a pivotal role in shaping the guest experience while managing business performance and leading strategic initiatives. We are looking for a dedicated leader who takes ownership and inspires others in a vibrant work culture.

Benefits

Medical and insurance coverage

Dining discounts

Milestone celebrations

Long-service sabbaticals

Qualifications

• Proven experience in general management, particularly in hospitality.
• Strong analytical skills for financial reporting and business optimization.
• Capable of leading diverse teams and fostering a collaborative environment.

Responsibilities

• Drive overall operational and business performance of the venue.
• Lead annual planning and budgeting, ensuring targets are met.
• Collaborate with the Board to set and achieve business objectives.

Skills

Leadership

Operational Management

Financial Analysis

Team Development

Strategic Planning

Job description

Our concepts are part of The Lo and Behold Group, a hospitality company known for creating timeless destinations and innovative experiences.

As a team, we are passionate about shaping a city through our industry and pride ourselves on developing the next generation of hospitality leaders. We tailor career paths to individuals, develop training modules both internally and externally, and design incentive and recognition programs to reward excellence.

The group has been recognized as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023), and one of AON’s Best Employers. Regardless of your role or definition of success, we aim to set you on the right path.

As General Manager, you will steer our operations through various landscapes, identify business opportunities, and have direct ownership of the business outcomes. You will also influence the guest experience and nurture your team, making a lasting impact.

Key Responsibilities:

General Management

• Drive overall operational and business performance
• Develop clear team structures with specific Areas of Responsibility (AOR) and Directly Responsible Individuals (DRI)
• Collaborate with the Board to set goals (commercial and non-commercial) with clear Objectives and Key Results (OKRs)
• Lead teams to achieve set OKRs
• Establish and communicate operating standards
• Ensure team adherence to standards
• Align teams with the venue’s and group’s mission and values
• Maintain quality, operational, and hygiene standards
• Monitor compliance with licensing laws, safety, and food standards

Talent & Financial Management

• Lead annual planning and budgeting, ensuring targets are met
• Own the venue’s Profit and Loss statement
• Analyze sales reports and trends, implement cost controls, and improve sales and marketing tools
• Develop staff training plans based on business needs
• Determine staffing requirements, oversee hiring and training
• Implement training strategies with support from the Talent Team
• Coordinate employee movements and performance feedback with HR

We value people who:

• Go above and beyond to help others
• Are thoughtful, kind, and uphold high standards
• Take ownership of outcomes and drive solutions
• Are curious and committed to continuous learning

Benefits:

We support our people with medical and insurance coverage, dining discounts, milestone celebrations, and long-service sabbaticals. We foster a caring culture where individuals can thrive.

Learn more about our culture:

• https://www.lobehold.com/playbook
• https://instagram.com/tlbg.openarms

To apply, click on the application link or send your CV via WhatsApp to 80832942. If shortlisted, we will contact you to arrange an interview.