General Manager (New BTR Project) (Milano)

Dils; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading company in the Built to Rent (BTR) market is seeking a General Manager for a key project in Milan. In this role, you will oversee operational activities, manage community relations, and enhance resident satisfaction. Ideal candidates will have experience in hospitality, strong analytical skills, and excellent communication abilities.

Qualifications

• At least 3 years of experience in the hospitality sector or similar roles.
• Fluent in English; additional languages are a plus.
• Results-oriented with focus on value creation for investors.

Responsibilities

• Manage and supervise on-site operational activities.
• Enhance resident experience through community events.
• Monitor budget and identify cost optimization opportunities.

Skills

Data analysis

Communication

Problem-solving

Organizational skills

Resource coordination

Empathy

Education

Degree in Tourism or Real Estate Management

Economics

Tools

Excel

Job description

General Manager (New BTR Project) (Milano)

Dils entered the Italian Built to Rent (BTR) market as a first mover to set the standard as a professional operator of purpose-built residential buildings for rent on behalf of institutional investors. After creating an operating platform to manage BTR developments, we're now scaling up and quickly becoming the market leader with a portfolio of more than 1,000 units under management.

Attività principali

The successful candidate will play a key role in the management and success of one of the most important BTR projects in the Italian market. The main responsibilities include:

1. Management & Front-End
   Managing and supervising on-site operational activities. Coordinating various operational teams (reception, community management, housekeeping, facility management, etc.). Training and regularly evaluating the performance of on-site teams. Collaborating with the building manager to ensure high-quality standards. Organizing welcome activities for new tenants and visitors, while sharing feedback with the HQ team.
2. Quality & Community Management
   Identifying and developing partnerships and additional services for residents. Supervising the status of units, amenities, and common areas, ensuring compliance with quality standards through periodic inspections. Coordinating the move-in process for residents. Managing guest relations to enhance the resident experience. Creating and organizing engaging community events and activities for residents, while actively tracking customer satisfaction.
3. Sales
   Supporting the development of marketing strategies to optimize leasing. Monitoring leasing activities and unit availability. Assisting real estate agents in conducting site visits and handling potential tenants' requests. Developing B2B relationships with potential partners and monitoring the effectiveness of collaborations.
4. Back-End
   Overseeing back-office activities, including managing communications and the property management platform, ensuring swift resolution of issues. Supporting the creation of reports and KPIs to monitor performance and improve the resident experience. Monitoring customer satisfaction through surveys, managing feedback, and improving the quality rating. Supervising project promotion on social media and digital platforms, contributing to content management and communication strategies.
5. Finance
   Monitoring the budget and identifying opportunities to optimize costs and maximize generated value. Collaborating with HQ to achieve development goals and adhere to company guidelines. Identifying additional revenue opportunities and developing tailored strategies in coordination with HQ.

Job Location

Milano District and/or Piazza Diaz, Milano

Requisiti

• At least 3 years of experience in the hospitality sector, student accommodation, or similar roles (e.g., Front Office Supervisor, Deputy Director, Room Division Manager).
• Degree in Tourism, Real Estate Management, Economics, or related fields preferred.
• Excellent command of the English language (both written and spoken); knowledge of additional languages is considered a plus.
• Strong data analysis skills and proficiency in Excel.
• Strong organizational and resource coordination skills.
• Excellent communication, problem-solving, and complaint management abilities.
• Ability to train and share knowledge, fostering a collaborative work environment.
• Results-oriented with a focus on value creation for investors and residents.
• Flexibility, time management skills, proactivity, and teamwork orientation.
• Empathy and ability to interact positively with residents.

Location

Milano, Italia

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