General Manager - Master Franchise - Singapore

Subway; Singapore; On-site; USD 100,000 - 150,000; Full time

Job summary

Subway is offering an exciting role for an Area General Manager in the APAC region, based in Singapore. You will oversee franchise operations, drive sales, and build relationships with franchise partners. The position calls for strong leadership skills and substantial experience in the quick-service restaurant industry.

Qualifications

• 10+ years in QSR or similar industry experience.
• 6+ years in supervisory roles.
• Deep understanding of franchise operations and market dynamics.

Responsibilities

• Develop and implement strategic plans with the President Asia Pacific.
• Monitor franchise performance and provide improvement insights.
• Lead onboarding processes for new market openings.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Analytical skills

Proficiency in Mandarin, Japanese, or Korean

Education

Bachelor’s degree in Business, Management, Marketing, or related field

Master’s degree (preferred)

Tools

MS Office

Reporting tools

Job description

Job Description

Posted Monday, June 9, 2025 at 2:00 PM

Area General Manager – Master Franchise - APAC Region

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our team as an Area General Manager, Master Franchise for our APAC Region, based in Singapore. The role involves overseeing overall business performance and managing relationships with master franchisees across assigned markets. You will be responsible for driving sales, operations, expansion, and contractual compliance through strategic leadership and effective influence, both externally with franchisees and internally with cross-functional teams.

If you feel this role suits you and you are successful with your application, be ready to be Bold, Empowered, Accountable, and to have Fun in a fast-paced, agile environment.

Responsibilities include but are not limited to:

• Strategic Leadership: Collaborate with the President Asia Pacific to develop and implement strategic plans. Provide vision and guidance on initiatives to meet sales and expansion targets. Analyze market trends to support franchise network growth. Work with internal departments to address franchisee needs.
• Driving Performance: Monitor and evaluate franchise performance using key metrics. Provide insights for improvement and resolve conflicts affecting franchisee operations.
• Prioritization and Alignment: Partner with franchise leadership to prioritize impactful areas, ensure alignment, and conduct quarterly reviews to drive continuous improvement.
• Coaching and Management: Guide franchisees to build sales and profitability, and support sustainable development planning.
• Relationship Management: Serve as the primary contact for franchise partners. Build trust-based relationships, facilitate communication, and share best practices.
• Team Management and Leadership: Lead internal teams, manage direct reports, and coordinate cross-functional support to achieve business goals.
• Standards and Compliance: Ensure franchisees adhere to brand standards and contractual obligations. Conduct evaluations and address compliance issues.
• New Market Opening: Lead onboarding and market opening processes, coordinating with cross-functional teams to ensure successful launches.

Skills & Qualifications:

• Bachelor’s degree in Business, Management, Marketing, or related field; Master’s preferred.
• Over 10 years’ experience in QSR or similar industry.
• At least 6 years in supervisory roles.
• Strong interpersonal, communication, and negotiation skills.
• Proficiency in Mandarin, Japanese, or Korean is highly desirable.
• Deep understanding of franchise operations, legal frameworks, and market dynamics.
• Analytical, results-driven, and capable of managing multiple projects.
• Proficient in MS Office and reporting tools.
• Self-motivated, proactive, and collaborative.
• Willing to travel frequently to meet partners and oversee operations.