General Manager – Master Franchise - Singapore

The Subway HR Team; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

Join a leading global brand as a General Manager, Master Franchise in Singapore. You will oversee business performance, manage franchise relationships, and drive sales and operations. This role requires strong leadership and communication skills, with a focus on strategic growth and compliance. Ideal candidates will have extensive experience in the QSR industry and be proficient in Mandarin, Japanese, or Korean.

Qualifications

• 10+ years’ experience in QSR or similar industry.
• 6+ years of supervisory experience.

Responsibilities

• Oversee business performance and manage relationships with franchisees.
• Drive sales, operations, and ensure compliance with brand standards.

Skills

Leadership

Communication

Negotiation

Analytical

Collaboration

Education

Bachelor’s degree in Business Administration

Master’s preferred

Tools

MS Office

Reporting tools

Job description

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. Today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is an exciting time to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our team as a General Manager, Master Franchise based in Singapore. This role involves overseeing business performance and managing relationships with master franchisees across assigned markets. You will be responsible for driving sales, operations, expansion, and ensuring contractual compliance through leadership and influence with franchisees and internal teams.

If you believe this role suits you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and to have Fun in a fast-paced, agile environment.

Responsibilities include but are not limited to:

• Strategic Leadership: Collaborate with leadership to develop and implement strategic plans for market growth, analyze market trends, and coordinate with internal departments to support franchise expansion.
• Driving Performance: Monitor key performance metrics, provide insights for improvement, and resolve conflicts affecting franchisee success.
• Prioritization and Alignment: Work with franchise leadership to prioritize impactful initiatives, conduct quarterly business reviews, and adjust strategies as needed.
• Coaching and Management: Guide franchisees to enhance sales and profitability, and support sustainable development planning.
• Relationship Management: Build and maintain trust-based relationships with franchisees, facilitate communication, and share best practices across markets.
• Team Management and Leadership: Lead internal teams to support business targets and ensure coordination across functions.
• Standards and Compliance: Ensure franchisees adhere to brand standards and legal agreements, and conduct evaluations to monitor performance.
• New Market Opening: Lead onboarding and opening activities for new markets, coordinating with cross-functional teams to ensure successful launches.

Skills & Qualifications:

• Bachelor’s degree in Business Administration, Management, Marketing, or related field; Master’s preferred.
• 10+ years’ experience in QSR or similar industry.
• 6+ years of supervisory experience.
• Strong interpersonal, communication, and negotiation skills.
• Proficiency in Mandarin, Japanese, or Korean is highly desirable.
• Understanding of franchise operations, legal frameworks, and market dynamics.
• Analytical, results-oriented, and able to manage multiple projects.
• Proficiency in MS Office and reporting tools.
• Self-motivated, proactive, and collaborative team player.
• Willingness to travel frequently to meet franchise partners and oversee operations.