General Manager - CUT by Wolfgang Puck

605 Marina Bay Sands Pte Ltd; Singapore; Sur place; SGD 180 000 - 240 000; Plein temps

Résumé du poste

Marina Bay Sands seeks a senior leader to translate the venue identity into product, service, and marketing decisions, ensuring events align with the brand. You will guard service quality, drive guest advocacy, and maintain a strong events pipeline to deliver profitable dining and private functions.

You will lead the F&B direction, steering premium offerings and an elite wine program while coordinating cross‑functional teams for impactful marketing and partnerships.

Qualifications

• Relevant diploma or degree preferred.
• Substantial progressive leadership experience appropriate to the venue and brand.

Responsabilités

• Brand Leadership & Concept Stewardship: translate identity into product, service, commercial decisions.
• Guest Experience, Service Quality & Brand Standards: guard service quality per standards and use feedback to improve advocacy.
• Commercial & Financial Leadership: maintain private-event pipeline, drive profitable events with optimization of yield and inventory.
• Food & Beverage Direction: lead steaks, seafood and Wolfgang Puck signatures with premium wine list.
• Marketing Plan, Partnerships & Initiative Implementation: own annual marketing plan and coordinate across teams.
• People Leadership & Talent Development: build an inclusive leadership team and manage recruitment and development.
• Operational Excellence: maintain readiness across guest, service, culinary, safety and cash controls; plan labour efficiently.
• Food Hygiene & ISO 22000: lead hygiene and food safety under ISO 22000 with proper records and audits.
• Sustainability & Responsible Sourcing: drive waste prevention and sustainable, local or regional sourcing where viable.
• Governance, Compliance & Risk Management: ensure compliance with policies, safety, licensing, security, data privacy.

Connaissances

Brand leadership

Guest experience

Commercial leadership

Marketing planning

Formation

Diploma or degree

Description du poste

Job Responsibilities

Brand Leadership & Concept Stewardship Translate the venue identity into clear product, service, commercial and marketing decisions and ensure all activations and partnerships remain coherent with the brand.

Guest Experience, Service Quality & Brand Standards Act as guardian of service quality in line with the Service Quality Standards of Marina Bay Sands and the venue brand. Use NPS, feedback, reviews, observation and recovery trends to close gaps and strengthen advocacy and repeat visitation.

Commercial & Financial Leadership Maintain an active private-event sales pipeline throughout the year, working with Sales, Marketing and operational partners to convert enquiries, package the venue appropriately, protect brand fit and deliver profitable events. Protect profitability through reservation yield, prime table allocation, private dining, premium cut mix and wine contribution, with rigorous premium-product and inventory controls. Maintain a year-round pipeline of private dining, corporate dinners, luxury-brand events, wine dinners and buyouts.

Food & Beverage Direction Lead exceptional steaks, rare cuts, refined seafood and Wolfgang Puck signatures, supported by an authoritative wine list, premium spirits and classic cocktails.

Marketing Plan, Partnerships & Initiative Implementation Own the annual venue marketing plan and activation calendar, with clear objectives, target audiences, commercial rationale, operating requirements, owners and implementation milestones. Route all marketing initiatives, guest chef and bartender collaborations, brand partnerships, sponsorship opportunities, media engagements, KOL activations, and campaign proposals through the designated internal point of coordination for initial review and alignment, before presentation to Corporate and Resort Marketing for final review and approval. Collaborate with Property Marketing, Brand, Social, Communications, Digital, Loyalty, Sales and Operations to coordinate marketing initiatives from briefing and approval through asset creation, launch, on-day execution and post-campaign review. Secure relevant social-media deliverables, cross-posting, content rights and amplification from participating chefs, bartenders, brands and talents; support media and KOL hosting, content capture and post-event storytelling. Evaluate initiatives using agreed commercial, guest, brand, social and earned-media outcomes, document learnings and refine or discontinue activity accordingly. Build prestige campaigns around provenance, craftsmanship and wine; collaborate selectively with acclaimed chefs, winemakers, whisky houses, meat producers and luxury brands.

People Leadership & Talent Development Build an inclusive, accountable leadership team and lead recruitment, onboarding, deployment, coaching, recognition, retention and succession planning.

Operational Excellence Maintain readiness across all relevant guest, service, culinary, beverage, stewarding, cleanliness, engineering, security and cash-control touchpoints. Plan labour using Zero Manning and service flow around forecast demand, VIPs, groups, hotel occupancy, celebrations and major events.

Food Hygiene & ISO 22000 Food Safety Management Take leadership accountability for hygiene and food safety under the Marina Bay Sands Food Safety Management System and ISO 22000 requirements. Maintain controls for temperature, labelling, traceability, allergens, cross-contamination, personal hygiene, sanitation, ware-washing and pest prevention. Maintain retrievable records, audit readiness, corrective action, verification and recall preparedness.

Sustainability & Responsible Sourcing Lead food-waste prevention, measurement and segregation through forecasting, production planning, portion control and menu engineering. Reduce single-use plastics and avoidable plastic wrap, support cage-free eggs and increase sustainable, certified, ethical, local or regional products where viable.

Governance, Compliance & Risk Management Ensure compliance with company policies, workplace safety, liquor licensing, responsible service, security, data privacy and applicable regulation.

Job Requirements

Education & Certification Relevant diploma or degree preferred.

Experience Substantial progressive leadership experience appropriate to the venue and brand.

Other Prerequisites Demonstrated commercial, guest-experience, marketing, food-and-beverage, people and food-safety leadership capability. Prior experience working within Forbes service standards or completion of relevant Forbes training is highly desirable. Experience within an integrated resort environment or a Michelin-starred restaurant is an advantage.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore's skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.