General Manager

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

As General Manager, you will help to steer our ship through different landscapes, identifying business opportunities and having direct ownership of the business’ impact and outcomes. As a leader, you will also be in a position to have a lasting impact on people: through shaping the guest experience and nurturing your team.

Your responsibilities include:

Duties & Responsibilities:

This role requires a leader who is visible, energetic and has strong ethics. You will be passionate about developing the team while maintaining and promoting a management philosophy that culminates in guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans.

You will be accountable for the restaurant’s business performance, and in setting the overall goals in alignment with the overall strategic direction. This person will have an overall responsibility for the management of all operations of the restaurant and in maintaining high standards of excellence.

As a member of the restaurant’s leadership team, this person will actively represent the restaurant’s mission and values as appropriate at Board meetings and external events. You will be comfortable with stakeholders’ management and balancing the best outcomes in the best interests of the venue.

General Management

• Overseeing daily operations - manage restaurant standards and guest service.
• Having strong wine/beverage knowledge and market trends to provide the direction and vision to the beverage team.
• Developing and executing well thought through plans to achieve daily and monthly targets.
• Manage staff, overseeing work schedules and assigning specific duties.
• Create and improve standard operating procedures for service and product preparation.
• Oversee venue equipment and facilities management / maintenance.
• Conduct regular audits on the general cleanliness and maintenance of the venue and take corrective action as and when necessary.
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance to local food safety standards.
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc.

Human Resource & Financial Management

• Manpower planning and budgeting.
• Supports the Chef Partner with the overall responsibility on Odette’s Profit & Loss statement.
• Analyze Point of Sales (POS) reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools.
• Ensures staff development plans are in accordance with the needs of the business.
• Determine staffing requirements, interview, hire and train new employees, and oversee the administrative processes while in compliance with local employment laws.
• Drives the direction and expectations for the team to achieve team goals.
• Implementing training and development strategies for the front of house team.
• Monitors and liaises with the group Human Resources team on all venue related support required.
• Liaises with group Human Resources team regarding employee movements and performance feedback.
• Ensures that balance of venue specific expectations is in compliance with the group’s mission and vision.

We love people who:

• Go above and beyond to make someone else's day.
• Are thoughtful and kind, while upholding high standards.
• Own outcomes and drive solutions.
• Are ever-curious and always learning.

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.