General Manager

HR SOLUTIONS CONSULTANTS LLP; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading firm is seeking a Restaurant Operations Manager to oversee multi-unit restaurant operations in Singapore. The role involves driving service quality and profitability, developing strategies for customer acquisition, and mentoring teams to foster a high-performing environment. Ideal candidates will possess substantial F&B management experience, excellent leadership skills, and a strong commercial mindset.

Qualifications

• 5-8 years of F&B management experience; 2+ years in a senior/multi-unit role.
• Strong leadership and proven ability to manage costs and drive revenue.
• Experience in customer acquisition or brand growth.

Responsibilities

• Lead daily restaurant operations with a focus on service quality.
• Set and achieve performance targets for the outlet.
• Collaborate on brand-building and promotional campaigns.

Skills

Leadership

Communication

Coaching

Commercial Mindset

Education

Diploma or degree in hospitality, business, marketing, or related field

Tools

POS

Excel

Google Sheets

Job description

Key Responsibilities

• Lead and oversee daily restaurant operations with focus on service quality and efficiency

• Set and achieve revenue, profit, and performance targets for the outlet(s)

• Develop and implement strategies to acquire new customers and retain loyal ones

• Collaborate with marketing team on brand-building and promotional campaigns

• Monitor and optimize cost structures, margins, and overall profitability

• Lead and mentor Restaurant Managers and Supervisors across departments

• Standardize operating procedures and ensure compliance with service standards

• Drive initiatives that improve customer experience and increase average spend

• Track KPIs, P&L, and performance metrics; present reports to senior management

• Propose and test new concepts, product offerings, or business models

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Requirements

• 5–8 years of F&B management experience; 2+ years in a senior/multi-unit role

• Strong leadership, coaching, and communication skills

• Proven ability to drive revenue, manage costs, and optimize team performance

• Commercial mindset with experience in customer acquisition or brand growth

• Proficient in using POS, basic reporting tools, and Excel/Google Sheets

• Diploma or degree in hospitality, business, marketing, or a related field