GENERAL MANAGER

3DM HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Restaurant Operations Manager to oversee multiple restaurant brands. The ideal candidate will have a strong background in restaurant management, financial oversight, and a passion for customer service. This role requires extensive experience and offers a dynamic work environment focused on quality and innovation.

Qualifications

• Minimum 6-8 years of work experience in managing 3-5 restaurant brands.
• Willing to work long and irregular hours including nights and weekends.

Responsibilities

• Oversee restaurant operations, ensuring quality and financial performance.
• Manage staff training, development, and performance monitoring.
• Develop budgets, manage procurement, and ensure compliance with hygiene standards.

Skills

Customer care

Financial management

Sales and marketing

Quality control

Guest Relations

Education

College degree in food and beverage, hotel or restaurant management

Job description

Duties and Responsibilities

- Work together with the owner and restaurant staffs in the planning, directing, and coordinating of restaurant operations
- Ensure that the operational Food and Beverage team can deliver the highest quality product and the highest financial return
- Develop, implement and evaluate systems of control, developing and updating standards
- Responsible for enforcing the agreed restaurant standards for each restaurant by conducting and managing monthly audits
- oversee the planning and execution of special events to ensure success
- Ensure relevant information is passed on to the Restaurant Assistant Managers
- assist in the planning and implementation of new ideas and menu specifications
- plays an active role in marketing the restaurant brands and devising promotional programs
- Interact with customers and ensure that their needs are met in a timely and satisfactory manner
- responsible for marketing and promoting the restaurants to maximize sales and participates in developing and implementing food promotions and new menus

People Management and Administration
- work with the human resources department to train, develop, hire, retain and fire employees
- develop and monitor staff in obtaining the highest standards of service and customer care and will take responsibility for the training, development, and monitoring of the performance of all staff
- ensure all administration procedures are accurately completed

Finance, Budget, and Procurement
- responsible for developing budgets, sales targets, control costs, and for purchasing stock
- Work closely with the Restaurant staff to ensure correct stock levels are available at all times
- Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry
- review products delivery to ensure set agreements are met and take up any shortcomings with suppliers
- manage and monitor expenditure and budget setting each year
- provide analysis on stock and sales, highlighting and acting on any anomalies
- create and operate within efficient labor budgets, tracking labor spending and providing input regarding capital projects and initiatives
- responsibility for managing and meeting all committed budgets
- Oversee the inventory and keeping financial records of purchases and sales

Food Hygiene, safety, and Sanitation
- ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
- ensure and maintain staff awareness on health and safety, fire and hygiene regulations

Requirement
- College degree in food and beverage, hotel or restaurant management is preferred

- Minimum of 6-8 years of work experience in restaurant operations with hands-on experience in managing 3-5 restaurant brands

Attributes:

- Highly customer-service oriented

- A food enthusiast and up to date with the latest trends in food nutrition

- willing to work long and perhaps erratic hours, which may include nights, weekends, and holidays

- Presentable and confident

Knowledge and Skills:

- Health and safety standards and procedures

- Quality control

- Customer care

- Licensing laws

- Guest Relations

- Financial management

- Financial reporting and stock and inventory control

- Menu development

- Sales and marketing

- Recruitment and selection

- Business planning and strategy