General Manager

HWA HENG TAMPINES MART PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in Singapore seeks an experienced Operations Manager to oversee its franchise outlets. The role involves developing operational policies, managing franchise relationships, ensuring compliance, and driving business growth. Candidates should possess strong leadership skills and a minimum of 7 years in franchise operations, with a focus on food and beverage sectors.

Qualifications

• Minimum 7 years’ experience in franchise or retail operations management.
• Proven track record in managing multi-site operations.
• Deep knowledge of international beef sourcing and supply chain logistics preferred.

Responsibilities

• Oversee day-to-day operations of multiple franchise outlets.
• Develop and implement operational policies and procedures.
• Manage franchisee relationships and lead strategic initiatives.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Education

Bachelor’s degree in Business Administration

Hospitality Management

Job description

Job Description

Responsibilities:

• Oversee day-to-day operations of multiple franchise outlets to ensure smooth and efficient business performance.
• Develop and implement operational policies and procedures aligned with corporate standards and local regulations.
• Manage franchisee relationships, ensuring adherence to brand standards, service quality, and compliance requirements.
• Lead strategic initiatives to optimize supply chain management, inventory control, and cost efficiency, with a focus on specialized beef product sourcing.
• Coordinate marketing and promotional activities to drive brand visibility and customer engagement in the Singapore market.
• Analyze sales performance data, identify growth opportunities, and recommend actionable business improvements.
• Supervise and mentor store managers and staff to maintain high operational standards and customer satisfaction.
• Ensure compliance with food safety, health, and safety regulations, maintaining top-tier standards across outlets.
• Report directly to the company’s senior management and contribute to long-term business planning and expansion strategies.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• Minimum 7 years’ experience in franchise or retail operations management, preferably in food and beverage or specialty meat sectors.
• Proven track record in managing multi-site operations with strong leadership and team management skills.
• Deep knowledge of international beef sourcing, supply chain logistics, and quality assurance standards is highly preferred.
• Strong analytical and problem-solving skills with ability to drive operational excellence.
• Excellent communication and interpersonal skills, adept at managing diverse stakeholders.
• Ability to work independently, take ownership, and drive results in a fast-paced environment.