General Manager

Overall responsibility for managing sales, technical operations and product implementation for Singapore, Philippines, Malaysia and Hong Kong markets.

Lead a team of sales and technical specialists working across different geographies and time zones.

Oversee end-to-end customer life cycle management and product implementation cycle from technical evaluation to deployment and optimization.

Work closely with the product development team to provide market-specific insights and feature requirements.

Conduct in-depth technical analysis of client needs and propose tailored solutions.

Develop and maintain strong relationships with business and technical stakeholders across clients and partners in the region.

Stay abreast of key trends in customer engagement technology and contribute to product roadmap discussions.

Supervise and conduct advanced product demonstrations and proof-of-concepts.

Participate in industry events and forums as a technical expert, establishing the company as a thought leader in customer engagement technology.

Collaborate with customer success teams to ensure smooth product adoption and utilization.

Hire, build, and nurture high-performing technical teams across various countries in the ASEAN region.

Contribute to the development of technical documentation and best practices guides.