General Insurance Customer Service Executive (Admin Operations)

TALENT EDGE RECRUITMENT LLP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector is seeking a customer-centric professional to deliver exceptional service and support to clients. The role involves handling customer inquiries, managing policy maintenance, and collaborating with various departments to ensure smooth operations. Ideal candidates will possess relevant certifications and experience in General Insurance, along with strong communication and interpersonal skills.

Qualifications

• At least 2 years relevant working experience in General Insurance operations.
• Excellent English literacy skills, speaks and writes well.

Responsibilities

• Deliver high levels of consistent, quality service support to customers.
• Handle complaints at the first point of contact.
• Conduct post sale policy and claims verification.

Skills

Communication

Interpersonal Skills

Customer Centricity

Attention to Detail

Analytical Skills

Education

BCP Certification

PGI Certification

Job description

Job Description:

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/organisation be closer to our customers
• Conduct post sale policy and claims verification
• Support validation, updating and dissemination of reports, production tracking, sales reporting
• Follow up on outstanding premium from failed instalment payments
• Provide support for marketing promotion/campaign fulfilments
• Prepare outgoing mails for sending to customers
• Handle call back requests from customers
• Handle policy maintenance matters including endorsements and policy cancellations
• Handle customer service email correspondences within SLA (Service Level Agreement)
• Work closely with the different departments to support the effective processing of the transactions
• Participation in User Acceptance Test (UAT) when required
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
Perform other duties as per business requirements

Requirements:

• Possess BCP, PGI certifications
• At least 2 years relevant working experience in General Insurance operations
• Possess Excellent communication and interpersonal skills
• Good understanding of General insurance policies and terminology is preferred
• Possess a strong customer centric personality and mindset
• Possess a pleasant and cheerful disposition
• Commendable interpersonal and communication skills
• Highly independent, self-motivated and collaborative in team setting
• Independent and fast learner, able to grasp processes and system quickly
• Attention to detail and strong organizational skills with the ability to multi-task
• Excellent English literacy skills, speaks and writes well
• Good listening and analytical skills
• Maintain good relationship with other departments / business partners

Kindly apply online or send your application to mailto:[e-mail]

EA: 15C7572

ID: R23115267