Garden Centre Customer Experience Specialist

WORLD FARM COMPANY (PRIVATE) LIMITED; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Career progression opportunities

Hands-on learning about plants and the

Exposure to green lifestyle industry

Supportive, energetic work environment

Job summary

WORLD FARM COMPANY (PRIVATE) LIMITED is seeking a Customer Service Executive for our Garden Centre and retail environment in Singapore. You will assist customers with plant selections, gardening products, and related merchandise, while providing friendly and professional service.

You’ll engage customers to understand their needs, guide them to suitable products, and manage POS transactions. The role involves outdoor work, stock replenishment, and teamwork during promotions to create memorable

Qualifications

• Positive attitude with a customer-first mindset.
• Energetic, physically fit, and able to work outdoors.
• Strong spoken and written English communication.
• Basic IT literacy and ability to operate POS systems.
• Interest in plants and gardening; willingness to learn.

Responsibilities

• Provide friendly, professional service to retail and wholesale customers.
• Assist with plant selections, gardening products, and related merchandise.
• Engage customers to understand needs and recommend products.
• Deliver seamless customer journey from enquiry to purchase and after-sales support.
• Build customer relationships to encourage repeat visits.
• Manage POS transactions accurately and efficiently.
• Support product displays, replenishment, and maintain a tidy retail area.
• Respond promptly to enquiries and handle concerns professionally.
• Collaborate with team during peak hours, events, and promotions.
• Assist in maintaining cleanliness and outdoor garden areas.

Skills

Customer service

English communication

POS operation

Retail experience

Tools

POS systems

Job description

WORLD FARM COMPANY (PRIVATE) LIMITED is seeking a Customer Service Executive for our Garden Centre and retail environment in Singapore. You will assist customers with plant selections, gardening products, and related merchandise, while providing friendly and professional service.

You’ll engage customers to understand their needs, guide them to suitable products, and manage POS transactions. The role involves outdoor work, stock replenishment, and teamwork during promotions to create memorable