Functional Specialist Identity Access Single Sign On Provisioning Services Assistant Vice President

Citigroup Inc.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global financial services firm in Singapore is looking for a highly motivated Functional Specialist to support their Identity & Access Management team. The role involves gathering functional requirements, ensuring quality assurance through testing, coordinating application deployments, and providing operational support. Applicants should have 8-10 years of IT experience with specific expertise in IAM and relevant technical skills, along with a Bachelor's degree in a related field.

Qualifications

• 8-10 years of overall IT experience.
• Minimum of 3 years in the IAM domain.
• Excellent communication and problem-solving skills.

Responsibilities

• Gather and document functional requirements from stakeholders.
• Develop and execute test plans for functional requirements.
• Coordinate application deployments and verify implementations.
• Provide out-of-hours support and monitor applications.

Skills

UNIX/Linux terminal commands

Middleware technologies (IHS, WASND)

Project management tools (JIRA)

Change Management processes (Service Now)

Documentation platforms (Confluence)

Monitoring tools (Splunk, AppDynamics)

Education

Bachelor's degree in computer science, Information Technology, Engineering, or a related field

Job description

Citi Singapore is seeking a highly motivated and experienced Functional Specialist to join our Identity & Access Management (IAM) Single Sign-On (SSO) Provisioning services team. The successful candidate will be a key contributor to the team, responsible for ensuring the robust and efficient delivery of IAM SSO provisioning services. This role demands a strong understanding of functional requirements, meticulous testing, and effective deployment practices, operating within a global team environment.

Roles & Responsibilities

Functional Requirements Management:

• Proactively engage with stakeholders to gather, analyze, and document functional requirements for services under the team's responsibility.
• Translate business needs into clear, concise, and comprehensive Business Requirements Documents (BRDs).

Quality Assurance & Testing:

• Develop detailed test plans and test cases to ensure comprehensive coverage of functional requirements.
• Execute functional testing, analyze results, and report defects in a timely manner.
• Collaborate with development teams to ensure issues are resolved effectively.

Application Deployment & Support:

• Coordinate and perform application deployments for IAM SSO provisioning services.
• Conduct thorough post-deployment checkouts to verify successful implementation and service stability.

Operational Support:

• Provide ad-hoc support during out-of-office hours and weekends as required, given that most production changes occur outside standard business hours.
• Participate in a rotational schedule for weekend service health checks, typically once or twice a month.

Collaboration & Communication:

• Work closely with global team members, fostering strong collaborative relationships across different time zones.
• Communicate effectively with technical and non-technical stakeholders regarding requirements, progress, and issues.

Job Requirements

Experience:

• 8-10 years of overall Information Technology (IT) experience.
• Minimum of 3 years of dedicated experience in the Identity & Access Management (IAM) domain.

Technical Skills:

• Basic proficiency with UNIX/Linux terminal commands, including performing system diagnostics and restarting services.
• Understanding of middleware technologies such as IHS (IBM HTTP Server) and WASND (WebSphere Application Server Network Deployment).
• Familiarity with project and task management tools such as JIRA.
• Experience with Change Management processes using Service Now.
• Proficiency in documentation and collaboration platforms like Confluence.
• Experience with monitoring tools such as Splunk and AppDynamics is a significant advantage.

Soft Skills:

• Excellent written and verbal communication skills, essential for working with global teams and diverse stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a distributed team.
• Adaptability and willingness to provide support during non-standard working hours when necessary.

Education: Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

Job Family Group: Technology

Job Family: Information Security

Time Type: Full time

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