Full Time Sales Advisor (JEM)

H&M Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in fashion retail seeks a Sales Advisor committed to providing exceptional customer service. In this full-time role in Singapore, you will engage with customers, manage merchandise, and contribute to a positive shopping experience while exploring fashion trends and maintaining store standards. Ideal candidates will have retail experience, a passion for fashion, and strong communication skills.

Benefits

Staff discount card valid across all H&M brands

Extensive development opportunities

Participation in H&M Incentive Program (HIP)

Qualifications

• Previous experience in retail or customer service.
• Good communication skills for positive interactions.
• Eager and proactive approach towards teamwork.

Responsibilities

• Assist customers and manage merchandise effectively.
• Process purchases and returns at the register.
• Maintain a well-organized sales floor.

Skills

Customer service mindset

Fashion knowledge

Effective time management

Stress resistance

Job description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

1. Fold, hang, display, and merchandise garments to maximize selling opportunities.
2. Actively process, stock, and replenish garments on the sales floor and in the stock room.
3. Open, unpack, and label merchandise with security tags.
4. Support customer purchases and returns at the register.

Qualifications

To be successful as a Sales Advisor, you should be a team player with a proactive and helpful approach, fostering collaboration and collective success. You should have a positive mindset, be eager, optimistic, and motivated when interacting with colleagues and customers. Flexibility and the ability to adapt to changing circumstances and customer needs are essential. You should also be able to take initiative and work independently in a quick and effective manner to address customer needs. Good communication skills and social confidence are important to foster positive interactions with colleagues and customers.

What you need to succeed:

• Previous experience in retail, merchandising, and/or customer service.
• Effective time management, stress resistance, and good prioritization skills.
• A customer service mindset, prioritizing customer needs and acting as a brand ambassador.
• Fashion knowledge and a genuine interest in fashion trends.
• A selling mindset with the ability to approach and fulfill customer needs.

Additional Information

This is a full-time position based in Singapore. If you believe your experience, skills, and ambitions align with this role, please submit your application promptly. Due to data policies, applications are accepted only through our career page.

We offer attractive benefits and extensive development opportunities globally. All employees receive a staff discount card valid across all H&M Group brands in stores and online, including H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, employees participate in our H&M Incentive Program (HIP). More information about HIP can be found on our website. Local markets may offer additional benefits, which can vary by employment type and country.

Inclusion & Diversity

H&M is committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds, experiences, and ideas. Diversity enhances our ability to address challenges and serve our global customer base. We aim for a fair and unbiased recruitment process, and therefore, we kindly ask applicants not to include cover letters, as they may contain information that could introduce unintentional biases.

Company Description

H&M offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our mission is to provide fashion and quality at the best price in a sustainable manner. Learn more at www.hmgroup.com