FULL-TIME CUSTOMER SERVICE OFFICER (GOLF, NSRCC KRANJI)

National Service Resort & Country Club; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent resort is seeking a dedicated individual to manage golf operations, including handling bookings and providing exceptional customer service. Candidates should possess at least GCE ‘N’ Level and a year of relevant experience. The role covers rotating shifts and offers attractive employee benefits, including annual leave, bonuses, medical coverage, and more.

Benefits

Annual and medical leave

Annual Wage Supplement (13th month bonus)

Variable bonus

Subsidies for medical, dental & holiday

Medical and group insurance coverage

Long Service Award

Birthday gift

Corporate rate for selected tourist attraction

Privileged rates for usage of Club facilities

Qualifications

• Minimum GCE ‘N’ level with 1 year experience in a similar field.
• Must be prepared to perform shift duties and work on weekends.

Responsibilities

• Handle booking of golf slots for members and corporate members.
• Ensure compliance with ISO Quality Procedures.
• Perform registration and issuance of course tickets.

Skills

Customer service oriented

Interpersonal skills

Communication skills

Education

GCE ‘N’ Level

Job description

The Job:

· Handle booking of golf slots for members and corporate members

· Answering of phone enquiries

· Tally all transactions made for the day and ensure errors are amended and accounted for by the end of the shift/day

· Ensure that ISO Quality Procedures are complied with

· Assist the Executives on proper regulation of golf operations including competitions and activities

· Opening and closing of golf course during inclement weather

· Perform registration and issuance of course tickets and keying in of golfer’s scorecards

· Deliver right information to members/guests and ensure important notices are displayed on the notice board

Requirements:

· Minimum GCE ‘N’ level with 1 year experience in similar field

· Customer service oriented

· Possess good interpersonal and communication skills

· Must be prepared to perform shift duties and work on weekends and public holidays

Additional Information:

· 5-day work week (Mon to Sun)

· Rotating shifts: 06:30am to 03:45pm / 08:45am to 06:00pm

· Monthly laundry and shift allowances (only for 06.30am shift) provided

· Staff transport provided at Kranji MRT station (06:15am & 08:30am)

Attractive Employee Benefits*

• Annual and medical leave
• Annual Wage Supplement (13th month bonus)
• Variable bonus
• Subsidies for medical, dental & holiday
• Medical and group insurance coverage
• Long Service Award
• Birthday gift
• Corporate rate for selected tourist attraction
• Privileged rates for usage of Club facilities

*Terms & conditions apply.

We regret that only shortlisted candidates will be notified.