Full-time Customer Service Officer (Golf, NSRCC Changi)

National Service Resort & Country Club; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading club in Singapore is seeking a customer-focused team member to manage golf operations. Responsibilities include handling bookings, ensuring compliance with procedures, and providing excellent member experiences. Candidates should have at least GCE 'N' level and a year of relevant experience in a similar role.

Benefits

Annual and medical leave

13th month bonus

Variable bonus

Medical, dental & holiday subsidies

Group insurance coverage

Long Service Award

Birthday gift

Corporate rate for selected tourist attractions

Privileged rates for club facilities

Qualifications

• Minimum GCE 'N' level with one year experience in similar field.
• Customer service oriented.
• Must be able to perform shift duties and work on weekends and public holidays.

Responsibilities

• Handle booking of golf slots for members and corporate members.
• Perform registration and issuance of course tickets.
• Tally all transactions made for the day and ensure errors are amended.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Education

GCE 'N' level

Job description

The Job:

• Handle booking of golf slots for members and corporate members

• Perform registration and issuance of course tickets

• Keying in of golfers’ scorecards

• Answering of phone enquiries

• Tally all transactions made for the day and ensure errors are amended and accountable for by the end of the shift/day

• Ensure that ISO Quality Procedures are compiled with

• Assist the Executives on proper regulation of golf operations including competitions and activities

• Opening and closing of golf course during inclement weather

• Deliver right information to members/guests and ensure important notices are displayed on the notice board

Requirements:

• Minimum GCE ‘N’ level with one year experience in similar field

• Customer service oriented

• Possess good interpersonal and communication skills

• Must be able to perform shift duties and work on weekends and public holidays

Additional Information:

• 5-day work week (Mon to Sun)

• Rotating shifts: 6:30am to 3:30pm / 6:30am to 4:15pm / 8:30am to 5:30pm

• Monthly laundry allowance provided

• Overtime pay provided where applicable

• Staff transport provided at Tanah Merah MRT station for 9:00 am shift

• Staff transport for 6:30 am shift not provided but shift allowance of $20 applies (only for 6:30am shift).

Attractive Employee Benefits*:

• Annual and medical leave

• Annual Wage Supplement (13th month bonus)

• Variable bonus

• Subsidies for medical, dental & holiday

• Medical and group insurance coverage

• Long Service Award

• Birthday gift

• Corporate rate for selected tourist attraction

• Privileged rates for usage of Club facilities

*Terms & conditions apply.

We regret that only shortlisted candidates will be notified.