FULL TIME CUSTOMER SERVICE AMBASSADOR

187 NORTHWEST GOLD PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic studio in Central Singapore is seeking a Customer Service Ambassador to greet clients, manage scheduling, and ensure excellent service in a vibrant fitness environment. The ideal candidate will possess strong communication skills and a customer-oriented approach, enhancing member experiences while supporting studio operations.

Benefits

Competitive salary

Sales commissions

Complimentary class attendance

Supportive work environment

Professional development opportunities

Qualifications

• Outgoing and approachable personality.
• Proficiency in English and Mandarin.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and check in clients, ensuring a positive experience.
• Manage class and appointment scheduling.
• Handle incoming inquiries via phone and email.

Skills

Interpersonal skills

Attention to detail

Organizational abilities

Communication skills

Education

2 years customer service experience

Tools

MindBody Online

Job description

POSITION OVERVIEW:

Are you passionate about health and wellness? Looking for a workplace that’s as energetic and positive as you are? If you love connecting with people and want the chance to take classes at Singapore’s top Pilates studio, Flex Studio is calling your name!

As our Customer Service Ambassador, you’ll be the friendly face that welcomes clients, the go-to person for all things Flex, and the organizational superstar who keeps our studio buzzing. Join our fun, supportive team and enjoy a role where every day brings new opportunities to learn, grow, and move!

ABOUT US:

“Hong Kong’s home of intelligent movement since 2005”

Founded in 2005, Flex Studio opened its first location in Hong Kong with a vision to create a “Home of Intelligent Movement” - a fitness studio and lifestyle destination focused on the mind-body connection. Rapid growth and increasing demand led to the opening of a second location in 2014. Flex Studio quickly became a pioneer in Hong Kong, introducing the transformative Classical Pilates system and Teacher Training, and is now recognized as the city’s largest Pilates studio.

Our commitment to exceptional service and expertise drives us to continually set the benchmark for excellence in the Pilates industry across the region.

IDEAL CANDIDATE:

The ideal candidate will demonstrate strong interpersonal skills, attention to detail, and the ability to efficiently manage a variety of administrative tasks in a dynamic setting.

You will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care, while also contributing to the overall efficiency and success of our operations.

REQUIREMENTS:

• Outgoing, friendly, and approachable personality; comfortable engaging with clients in person and over the phone.
• Minimum 2 years’ experience in customer service, administration, or a related field. Preferably in the service and hospitality, luxurious goods industry.
• Demonstrated strong customer service orientation and interpersonal skills, with the ability to establish rapport with a diverse and high-profile clientele.
• Excellent communication skills, with proficiency in both written and spoken English and Mandarin to service our Chinese clientele.
• High level of attention to detail and strong organizational abilities.
• Ability to work a 5-day week with flexibility for rotating shifts, including evenings and weekends.
• Ability to work independently and as part of a team in a fast-paced environment.

KEY RESPONSIBILITIES:

• Greet and check in clients, ensuring a positive and professional first impression.
• Handle incoming enquiries via phone and email, providing prompt and accurate responses.
• Manage class and appointment scheduling for both clients and instructors, utilizing scheduling software MindBody Online.
• Provide comprehensive information regarding class offerings, membership options, and studio services to clients and prospects.
• Maintain the cleanliness and organization of the studio and changing rooms, upholding company standards.
• Support the promotion of studio services and events, and assist with client outreach and follow-up as needed.
• Collaborate with team members to achieve service and sales targets.
• Process payments and maintain accurate records of transactions.
• Assist with administrative tasks such as data entry, filing, and inventory management.
• Ensure compliance with all company policies and procedures.

QUALIFICATIONS:

• Minimum 2 years’ experience in customer service, administration, or a related field. Preferably in the service and hospitality or luxurious goods industry.
• Proficiency in using scheduling and office software; experience with MindBody Online (MBO) is an advantage.

WHAT WE OFFER:

• Competitive base salary starts from $2500 (commensurate with experience) with attractive sales commission.
• Complimentary attendance at Flex's group classes.
• Supportive and friendly working environment.
• Opportunities for professional development and growth.
• If you are passionate about delivering outstanding customer experiences and supporting operational excellence, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience.

LOCATION:

• Central Singapore – Orchard MRT