Frozen Food Operation Supervisor

Job Scope

Position overview: Responsible for the coordination and execution of daily operations, assisting the operations manager in managing core aspects such as warehousing, distributions, order processing, customer service, etc., to ensure the smooth operation of the company's business process.

Main Job Responsibilities

• Daily operations execution
• Supervise the food receiving, sorting, packaging, and shipping processes to ensure compliance with food safety standards
• Track the order processing schedule and inventory demand to ensure material supply and delivery consistency

Team Management and Coordination

• Arrange on-site staff shifts and daily work tasks to ensure reasonable allocation of manpower
• Provide guidance and work supervision to front-line personnel like drivers and packagers
• Able to handle on-site emergencies, such as order errors, job delays, customer complaints, etc.

Process Optimization and Execution Supervision

• Assist in optimizing the standard operating procedure (SOP) and improving operational efficiency
• Follow up cold chain transportation specifications to ensure that the distribution process meets temperature control requirements
• Monitor key operational indicators (shipping rate, inventory turnover rate, delivery satisfaction) and submit reports regularly

Materials and Equipment Management

• Responsible for daily inspection and simple maintenance of the equipment used in production
• Manage the usage and inventory of packaging materials, labels, cold chain consumables, etc.

Date Recording and Report Summary

• Accurately fill in the shipping record, goods return, and abnormal report forms
• Assist the operations manager to organize daily, weekly, and monthly operations summaries & stock count reports
• Process uniform orders and delivery documentation accurately

Job Requirements

• Strong communication skills in Mandarin and English (to serve Chinese-speaking clients), both spoken and written
• Minimum 2 years of manufacturing experience in operation administrative roles
• Proficiency in Microsoft Office (Excel, Pinyin, Word)
• Able to multitask and prioritize effectively in a fast-paced environment
• Assist with onboarding processes for new employees, ensuring smooth transactions

Please attach your resume & photo and email it to: yimin.1993@hotmail.com