Frontline Enrolment Officer

Kaplan Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Kaplan Singapore is seeking a Frontline Enrolment Officer responsible for delivering exceptional customer support and managing enrolment tasks. This role involves fee collection, handling enquiries, and ensuring a professional service standard at the counter. Candidates with customer service experience and relevant qualifications are encouraged to apply.

Benefits

Extra allowance for Saturday work

Qualifications

• Minimum 2 years of customer service experience preferred.
• Ability to manage complaints effectively.
• In-depth knowledge of Kaplan Financial programmes is advantageous.

Responsibilities

• Serve as the first point of contact for students at the enrolment counter.
• Collect fees and verify contracts for enrolment procedures.
• Process sales for ACCA/FIA study materials accurately.

Skills

Customer service skills

Communication skills

Multitasking

Education

Diploma or 'A' Level qualification

'O' level with customer service experience

Job description

THE ROLE: Frontline Enrolment Officer

The Frontline Enrolment Officer is responsible for providing exceptional frontline support to students and customers, managing enrolment procedures, and handling administrative tasks to ensure efficient operations. This role involves overseeing the collection of fees, verifying contracts, and processing sales of study materials, while addressing enquiries and resolving issues at the counter. The Front Enrolment Officer plays a key role in maintaining a high standard of service delivery and supporting the enrolment process for all entities under the organisation.

Key Responsibilities:

• Serve as the first point of contact for students and customers at the frontline counter, providing support and assistance.

• Handle the collection of fees, verification of contracts, and enrolment procedures for all entities, including KHEA Full-Time, Part-Time, and Kaplan Financial programmes.

• Process sales transactions for Schweser products and ACCA/FIA study materials for Kaplan Financial programmes, ensuring accuracy and efficiency.

• Respond to phone enquiries, manage courier-related tasks, and perform other administrative duties as assigned by the line manager.

Qualification

Academic & Professional Qualification

• Diploma or “A” Level qualification

• “O” level with at least 2 years of customer service experience can be considered.

Work Experience

• Minimum 2 years of customer service / front line experience preferred.

Knowledge and Competencies

• Strong customer service skills, including handling difficult customers and managing complaints effectively.

• Excellent communication skills for telephone and face-to-face interactions.

• In-depth knowledge of Kaplan Financial programmes, student policies, and enrolment processes.

• Proficient in multitasking and maintaining accuracy in administrative tasks.

• Ability to ensure professionalism and a positive customer experience.

Other Information

• Working Hours: Monday to Friday, 11am to 8pm & Saturday, 9am to 3pm (Not all Saturdays, Roster basis with extra allowance)

• Work Arrangements: On-site

• Location: Wilkie Edge