Frontline Customer Service Officer | Up to $3,400 basic

Octomate Staffing Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise de premier plan dans le développement immobilier à Singapour cherche un Senior Customer Service Executive (Frontline) pour rejoindre leur équipe. Le candidat sera chargé des tâches de conciergerie, des inspections et des événements au sein du centre commercial, tout en étant le point de contact principal pour les clients. Ce rôle requiert d'excellentes compétences en communication et une orientation vers le service client.

Qualifications

• 1 ou 2 ans d'expérience dans un rôle orienté client.
• Doit être informé sur l'utilisation d'outils informatiques.

Responsibilities

• Assurer les fonctions de conciergerie et d'inspection.
• Répondre aux demandes et plaintes du public.
• Gérer les promotions et événements du centre commercial.

Skills

Compétences en communication

Orientation client

Compétences interpersonnelles

Littératie informatique

Education

GCE 'O' Levels

Job description

We are recruiting a Senior/Customer Service Executive (Frontline) for a leading real estate group in Singapore, known for its integrated developments, innovative spaces, and commitment to sustainable urban living.

Responsibilities

• In charge of concierge duties.

• Conducted mall roving to inspect common areas and retail spaces.

• Reported maintenance issues and customer feedback to relevant departments.

• Responded to public enquiries & complaints professionally.

• Handled and documented lost and found items.

• Assisted in executing mall promotions and events.

• Performed inspections of marketing and communication displays.

• Educated retailers on mall-related systems and procedures.

• Managed partner loyalty program redemptions.

• Carried out administrative duties.

Requirements:

• GCE 'O’ Levels and abovewith 1 or 2 years’ working experience in customer fronting role

• Must be computer literate, customer oriented with good communication and interpersonal skills

Other Information:

• Location: Bishan MRT

• Working Hours: 6 days work week incl weekends & PH, rotating shifts between 9am - 10pm (7 working hours per shift)

• Salary Budget: $2800 - $3400 basic + 1 mth bonus

Interested candidates, kindly send in your updated resume via Apply Now or email to [e-mail]
We regret that only shortlisted candidates will be notified.

Joey Lee | R1550634
EA: 23C1980