Frontline Customer Service Officer / Shopping Mall / Up $2700 / Orchard

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Associate to oversee the Concierge Counter operations. The role involves handling customer inquiries, providing logistical support a variety of tasks, and ensuring high standards of service in a busy environment. Candidates should possess a diploma in business administration or hospitality, along with relevant experience in customer service. Strong communication skills and the ability to work independently are essential for success in this position.

Qualifications

• 1 to 2 years of relevant customer service experience, preferably in hotel/airline.
• First aid and AED training is advantageous.
• Able to work independently and commit to weekends and public holidays.

Responsibilities

• Oversee daily operations of Concierge Counter.
• Attend to customer enquiries and feedback.
• Provide admin and logistics support for promotions.

Skills

Communication

Multi-tasking

Customer Service Orientation

Education

Diploma in Business Administration or Tourism and Hospitality

Job description

Working location: Orchard

Working hours: 5 days per week (Rotating shifts including weekends and public holidays)

Shift hours: Morning – 930am to 7pm/ Afternoon – 1245pm to 1015pm

Responsibilities:

• Oversee the day-to-day operations of Concierge Counter.

• Attend to customer enquiries and feedback.

• Support any general admin duties such as related marketing activities, managing gift voucher sales and reimbursement.

• Provide administrative and logistics support such as managing lucky draws, gifts redemption for promotional campaigns and monitoring of inventory and logistics of premiums and equipment.

• All other matters relating to Customer Service and Concierge Counter.

• Assist with any other adhoc duties and projects as assigned.

Requirements:

• Diploma and/or equivalent in Business Administration/ Tourism and Hospitality

• At least 1 to 2 years of relevant experience in Customer service preferably in the hotel and/or airline industry.

• First aid and AED training is advantageous.

• Able to multi-task and possess strong communication skills.

• Strong customer service orientated and able to work independently.

• Able to commit to weekends and public holidays.

Interested candidate please click "APPLY" to begin your job search journey

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R21103145 (Ng Shao Ze)