Frontline Customer Experience Part time I Joo Koon I SGD11.5 per hour

Decathlon Singapore; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

Join a vibrant and energetic company that thrives on sports and customer satisfaction! As a Customer Experience Officer, you will be the face of the store, ensuring every customer leaves with a smile. Embrace the opportunity to grow your career while sharing your passion for sports. With a culture that celebrates teamwork and personal development, you'll enjoy perks like employee discounts and flexible spending for health-related expenses. This is more than just a job; it's a chance to be part of a community that values sports and well-being. Step into a role where your contributions matter and where every day is an adventure!

Benefits

20% staff discount

Comprehensive medical coverage

Dental benefits

Health screening allowance

Flexible spending allowance

Monthly bonuses

Profit sharing

Maternity benefits

Counseling sessions

Internal training opportunities

Qualifications

• Strong customer service skills and a passion for sports.
• Ability to manage customer expectations and provide seamless experiences.

Responsibilities

• Ensure customer satisfaction through excellent service and support.
• Manage checkout processes and optimize cash handling.

Skills

Customer Service

Problem Solving

Communication

Adaptability

Sales Skills

Education

High School Diploma

Job description

Ready to play?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

What is our culture like?

• Where decisions spark High-fives:

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs!

Our game plan? Preserving the world together!

• Your career touchdowns:

At Decathlon, we're not just talking about career growth – it's a wild ride! Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure!

• Live for sports? Now do it for a living:

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations!

The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represents the first image to our users/customers and is responsible to ensure their in-store satisfaction.

My Responsibilities:

• I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy.
• I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectations.
• I ensure that our users/customers have a seamless checkout experience.
• I manage and optimize back-end cash floats and balances.
• I actively manage click and collect services in the retail store.
• I assure the safety of my teammates and users/customers at my workplace.
• I share my sport passion and positive energy with my users/customers locally.
• I take initiative for my training and development.
• I am responsible for satisfying my users/customers enquiries via email and call.

WHO WE ARE LOOKING FOR:

• People who are VITAL in their daily activities.
• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.
• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast-paced and changing environment.
• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.
• Sports Lovers and Sports Passionate.

A remuneration That Grows With You:

• Starting from $11/hour for part-timers.
• Monthly bonuses, up to a whopping 10% of your base salary.
• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
• Chart your course with internal career progression opportunities in both retail and our incredible support team.

Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities.

Be the Ultimate Decathlon Insider:

• Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports!

Because We Care About You:

• We've got your well-being covered with comprehensive medical and insurance coverage.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.

Sports, Community, and Bonding:

• Kick off those shoes and join in the sports fun after work or during store meetings.
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together!

By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.