Frontline Customer Experience Part time I Bedok I SGD11.5 per hour

Decathlon Singapore; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

Join Decathlon Singapore as a Customer Experience Officer! This role is vital for creating a welcoming atmosphere, ensuring customer satisfaction, and delivering an exceptional shopping experience. Embrace a vibrant culture focused on sports and personal growth, with numerous benefits and opportunities for career advancement.

Benefits

Monthly bonuses up to 10% of base salary

20% staff discount on all Decathlon products

Flexible spending allowance for sports and health expenses

Comprehensive medical and insurance benefits

Career progression opportunities

Maternity benefits and counseling sessions

Qualifications

• Candidates should be customer-centric and adaptable, enjoying a fast-paced environment.
• Need to show initiative in training and development.
• Must share a passion for sports.

Responsibilities

• Ensure customer satisfaction with professional service and seamless checkout.
• Manage back-end cash floats and balances effectively.
• Conduct click and collect services and handle customer inquiries.

Skills

Customer-Centric

Responsible

Adaptable

Digitally Minded

Sports Passionate

Job description

Ready to play?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back — because winning is our favorite sport!

What is our culture like?

• Where decisions spark High-fives:

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy — turning challenges into triumphs!

Our game plan? Preserving the world together!

• Your career touchdowns:

At Decathlon, we're not just talking about career growth — it's a wild ride! Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure!

• Live for sports? Now do it for a living:

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear — where games and victories turn into epic celebrations!

The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represents the first image to our users/customers and is responsible for ensuring their in-store satisfaction.

My Responsibilities:

• I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy
• I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectations
• I ensure that our users/customers have a seamless checkout experience
• I manage and optimize back-end cash floats and balances
• I actively manage click and collect services in retail store
• I assure the safety of my teammates and users/customers at my workplace
• I share my sport passion and positive energy with my users/customers locally
• I take initiative for my training and development
• I am responsible for satisfying my users/customers' inquiries via email and call

Requirements

WHO WE ARE LOOKING FOR:

• People who are VITAL in their daily activities
• People who are CUSTOMER-CENTRIC with a strong Sense of Service and the willingness to want to help others
• People who are RESPONSIBLE, self-motivated & adaptable in a fast-paced and changing environment
• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit
• Sports Lover and Sports Passionate

Benefits

A remuneration That Grows With You:

• Starting from $11/hour for part-timers
• Monthly bonuses, up to a whopping 10% of your base salary
• Dive into the opportunity to become a Shareholder and share in the success of our global family
• At the end of the year, reap the rewards of profit sharing based on performances across the country

Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon Academy - upskill and re-skill your way to greatness
• Chart your course with internal career progression opportunities in both retail and our support team

Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health expenses, including dental, vision, and wellness activities;

Be the Ultimate Decathlon Insider:

• Revel in a fantastic 20% staff discount on ALL Decathlon products — including bikes, kayaks, tents, and more!

Because We Care About You:

• We've got your well-being covered with comprehensive medical and insurance benefits
• Dental benefits to keep your smile bright
• Health screening allowance to keep you in top shape
• Maternity benefits for our female champions
• Counseling sessions for support when life throws curveballs

Sports, Community, and Bonding:

• Join in sports fun after work or during store meetings
• Be part of a vibrant community of sporty individuals

At Decathlon, we're not just a workplace — we're a lifestyle. Join us and conquer the world of sports!

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