Frontline Customer Experience Full time I Orchard I From 2200 SGD

Decathlon Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Chez Decathlon, nous recherchons un Agent d'expérience client passionné par le sport. Vous serez responsable de la première et dernière impression dans nos magasins, garantissant la satisfaction des clients et une expérience de caisse fluide. Ce rôle dynamique offre de nombreuses possibilités d'évolution de carrière et des avantages exclusifs.

Benefits

Remise de 20% sur tous les produits

Allocations annuelles pour dépenses sportives et de santé

Prime mensuelle jusqu'à 10% du salaire

Couverture médicale complète

Bénéfices de maternité pour les employées

Qualifications

• Axé sur le service et la satisfaction client.
• Dynamique et motivé, adaptable à un environnement rapide.
• Passionné par le sport.

Responsibilities

• Fournir un service sincère pour répondre aux besoins des clients.
• Gérer l'expérience de caisse sans faille.
• Prendre l'initiative dans la formation et le développement.

Skills

Service client

Adaptabilité

Esprit d'équipe

Job description

Ready to play?

We are the champions in crafting and selling sporting goods, apparel, and equipment. Whether you're scoring goals or exploring the outdoors, Decathlon supports your passion because winning is our favorite sport!

What is our culture like?

• Where decisions spark high-fives:

Decathlon has a lively, sporty vibe where mistakes can turn into global victories. We approach responsibilities with energy, turning challenges into triumphs! Our game plan? Preserving the world together!

Your career touchdowns:

At Decathlon, career growth is an exciting journey! Lace up your career sneakers for limitless possibilities, whether locally or internationally. Your adventure with us will be epic!

Live for sports? Now do it for a living:

Participate in sports events, competitions, and enjoy a winning culture. Benefit from exclusive employee discounts on top gear, turning games and victories into celebrations!

The Customer Experience Officer role:

The Customer Experience Officer is often the first and last point of contact in our retail stores. They represent the initial image of our brand and are responsible for ensuring customer satisfaction.

My Responsibilities:

• Providing sincere service to meet customer needs, respecting our satisfaction policies.
• Representing the store's first and last image, managing customer demands professionally.
• Ensuring a seamless checkout experience.
• Managing and optimizing cash floats and balances.
• Managing click-and-collect services.
• Ensuring safety for teammates and customers.
• Sharing passion for sports and positive energy.
• Taking initiative in training and development.
• Responding to customer inquiries via email and phone.

Requirements:

• People who are vital in daily activities.
• Customer-centric with a strong sense of service and willingness to help.
• Responsible, self-motivated, adaptable to a fast-paced environment.
• Digitally minded and business-centric with an entrepreneurial spirit.
• Sports lovers and passionate about sports.

Benefits:

A remuneration that grows with you:

• Starting from $2100, up to $3000 and beyond!
• Monthly bonuses up to 10% of salary.
• Opportunity to become a shareholder and share in our success.
• Profit sharing based on performance.

Climb the career ladder:

• Upskill through our internal Decathlon Academy.
• Opportunities for career progression in retail and support teams.

Flexibility to fit your lifestyle:

• Annual spending allowance for sports and health expenses, including dental, vision, and wellness activities.

Be the ultimate Decathlon insider:

• 20% staff discount on all products.

We care about you:

• Comprehensive medical and insurance coverage.
• Dental benefits.
• Health screening allowance.
• Maternity benefits for female employees.
• Counseling sessions for support.

Sports, community, and bonding:

• Join sports activities after work and during meetings.
• Be part of a vibrant, sporty community.

At Decathlon, we're more than a workplace — we're a lifestyle. Join us and let's conquer the world of sports together!

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