Front Office Trading Application Support Specialist (Fixed Income / Bonds / Banking)

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading digital technology firm in Singapore is seeking a Front Office Application Support specialist to support a top global investment bank. The role involves managing application production support and resolving incidents. Ideal candidates have 3-5 years of experience in Fixed Income, along with skills in Unix, SQL, and monitoring tools. This position presents a unique opportunity to work directly with financial experts and automation opportunities.

Qualifications

• Minimum 3-5 years of experience in Fixed Income Application support domain.
• Hands-on experience on Unix platform and commands.
• Hands-on experience on SQL queries and commands.
• Experience in Monitoring tools.

Responsibilities

• Work closely with Front Office users to handle their issues and queries.
• Manage Incidents and Problem management.
• Perform start of day and end of day checks.
• Proactively identify issues and resolve them.

Skills

Fixed Income Application support

Unix commands

SQL queries

Monitoring tools

Incident and Problem Management

Tools

ITRS Geneos

Splunk

Elastic

Dynatrace

Job description

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front office Application support specialising in Fixed Income to support our client in Singapore which is a top global investment bank. He/she will provide frontline application production support for the bank’s Global Applications.

This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

• Works as part of Fixed Income Global Rates Application Support team.
• Work closely with the Front Office users to handle their issue and queries and find solutions.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Proactively identify issues and resolve with minimal or no business impact.
• Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements

• Minimum 3-5 years of experience in Fixed Income Application support domain.
• Hands on experience on Unix platform and commands.
• Hands on experience on SQL queries and commands.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Experience in Incident and Problem Management.
• Understanding of Fixed Income products.

Good to have skills:

• Shell, Python, VB or PowerShell scripting knowledge is a plus.
• Tableau experience is a plus.
• ANSIBLE, TOSCA etc tooling experience is a plus.