Front Office Supervisor

Borr Drilling; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

An exciting hotel opportunity in Singapore, with responsibilities including managing guest check-ins, handling inquiries, and ensuring high service standards. Candidates should possess a Professional Certificate or NITEC, along with experience in hotel management. The role requires diligence, trustworthiness, and proficiency in hotel management tools.

Benefits

Comprehensive health insurance plan

2-night yearly staycation including all meals

20% off food & beverage at Garcha Group restaurants

Discounts on F&B and room rates in over 8,700 hotels worldwide

Access to Global Learning + Development tools

Qualifications

• Candidate must possess at least Professional Certificate/NITEC in any field.
• At least 2 years of working experience in a related field preferred.

Responsibilities

• Processing guest check-ins and room assignments.
• Collect payment in compliance with cash handling, credit card processing.
• Perform night audits during midnight shift and prepare necessary reports.

Skills

Diligent

Trustworthy

Articulate

Opera

Marriott

Hotel

Education

Professional Certificate/NITEC in any field

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection

• Maxwell Reserve Singapore, Autograph Collection

• The Vagabond Club, a Tribute Portfolio Hotel

• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)

• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

• Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

• 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent