Front Office Supervisor

MANDAI RESORTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Front Office Supervisor to manage daily front desk operations, ensuring exceptional guest service. The role requires overseeing staff, handling guest check-ins, and resolving complaints effectively, contributing to the hotel's high standards of service.

Qualifications

• 2-4 years of experience in front desk or guest services role, preferably in hotels.
• Prior supervisory experience preferred.
• Ability to handle pressure and resolve issues calmly.

Responsibilities

• Supervise and support front desk staff ensuring professionalism.
• Manage guest check-in/check-out processes and room assignments.
• Act as point of contact for guest concerns and complaints.

Skills

Communication

Interpersonal Skills

Problem Solving

Customer Service Orientation

Tools

Property Management Systems

MS Office

Job description

Main Duties and Responsibilities

The Front Office Supervisor is responsible for overseeing daily front desk operations to ensure the highest standards of guest service are consistently delivered. This role assists in supervising Front Office Host, managing guest check-in and check-out processes, handling guest requests and complaints, and maintaining smooth front office functions.

Key Responsibilities

• Supervise and support front desk staff to ensure efficient, courteous, and professional service to guests at all times.
• Manage the check-in/check-out process, room assignments, and special guest requests.
• Act as the point of contact for guest concerns or complaints, resolving issues promptly and professionally.
• Ensure the front office team adheres to policies, procedures, and service standards.
• Coordinate closely with Housekeeping and Engineering to ensure room readiness and issue resolution.
• Handle and assist with room inventory management as needed.
• Maintain the appearance and cleanliness of the front desk area.
• Assist in scheduling front desk shifts and managing staffing levels based on business needs.

Job Requirements

• Minimum 2-4 years of experience in a front desk or guest services role, preferably in a hotel setting.
• Prior supervisory experience is preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent customer service orientation with the ability to handle pressure and resolve issues calmly.
• Proficiency in property management systems (e.g., Opera) and MS Office applications.