Front Office Supervisor

Mandai Resorts Pte. Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading resort in Singapore seeks a Front Office Supervisor to oversee daily operations at the front desk. This role is vital in ensuring high service standards, managing staff, and addressing guest concerns effectively. Ideal candidates should have strong communication skills and prior hotel experience.

Qualifications

• 2-4 years experience in front desk or guest services, preferably in a hotel.
• Prior supervisory experience is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise front desk staff for efficient guest service.
• Manage check-in/check-out operations and special requests.
• Resolve guest complaints and coordinate with Housekeeping.

Skills

Communication

Problem-solving

Interpersonal skills

Customer service orientation

Tools

Property management systems

MS Office

Job description

Main Duties and Responsibilities

The Front Office Supervisor is responsible for overseeing daily front desk operations to ensure the highest standards of guest service are consistently delivered. This role assists in supervising Front Office Host, managing guest check-in and check-out processes, handling guest requests and complaints, and maintaining smooth front office functions.

Key Responsibilities

• Supervise and support front desk staff to ensure efficient, courteous, and professional service to guests at all times.

• Manage the check-in/check-out process, room assignments, and special guest requests.

• Act as the point of contact for guest concerns or complaints, resolving issues promptly and professionally.

• Ensure the front office team adheres to policies, procedures, and service standards.

• Coordinate closely with Housekeeping and Engineering to ensure room readiness and issue resolution.

• Handle and assist with room inventory management as needed.

• Maintain the appearance and cleanliness of the front desk area.

• Assist in scheduling front desk shifts and managing staffing levels based on business needs.

Job Requirements

• Minimum 2-4 years of experience in a front desk or guest services role, preferably in a hotel setting.

• Prior supervisory experience is preferred.

• Strong communication, interpersonal, and problem-solving skills.

• Excellent customer service orientation with the ability to handle pressure and resolve issues calmly.

• Proficiency in property management systems (e.g., Opera) and MS Office applications.