Front Office Supervisor

Accor Hotels; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore seeks a dedicated Front Office Supervisor. This role involves supervising Front Office operations, ensuring exceptional guest experiences, and handling guest requests professionally. The ideal candidate will be energetic, detail-oriented, and have a strong commitment to guest satisfaction.

Qualifications

• Experience in a Front Office or similar role is preferred.
• Strong interpersonal skills and ability to multitask.
• Proficient in the hotel Property Management System.

Responsibilities

• Supervise Front Office operations and staff.
• Handle guest queries, incidents, and manage upselling opportunities.
• Ensure compliance with hotel policies and guest confidentiality.

Skills

Guest Service

Customer Satisfaction

Communication

Attention to Detail

Education

High School Diploma or equivalent

Job description

Company Description

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.

Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.

Job Description

What do we expect from you?

Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in clerical duties connected with arriving, departing, and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.

How your day looks like?

• Handle all guest queries and requests
• Record incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Director of Rooms
• Ensure all potential hazards are reported immediately, addressed, and followed through to ensure issues are rectified
• Know all arrivals/departures and ensure guest names are used at all times
• Know the current and future availability situation at any given time
• Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc.
• Be familiar with all hotel room types, numbers, layout, locations, and rates
• Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on potential leads to the Sales Department
• Assist with site inspections when requested, understanding the hotel ethos
• Manage upselling opportunities, email capture, and other Front Office initiatives
• Drive core values to positively impact Employee and Guest Satisfaction scores
• Represent and/or assist the Front Office Manager in meetings to ensure effective communication
• Maintain the ethos, brand integrity, and operational standards of the Front Office areas
• Liaise with the Front Office Manager on issues/feedback from reports
• Ensure all Front Office work areas and equipment are clean, well-maintained, and report any defects
• Monitor pre-registered arrivals, check out, and charge no-shows
• Welcome regular and VIP guests
• Ensure Front Door entrance is covered and guests are greeted at all times
• Respect guest privacy and confidentiality, complying with hotel policies
• Follow hotel credit policies and financial procedures
• Complete any special projects or requests from the Front Office or Director of Rooms, and be available for emergencies

How do I deliver this?

• Tell it like it is- Be authentic, honest, sincere, and true.
• Have fun and make friends- Be energetic, casual, and upbeat.
• I've got your back- Be accountable, responsible, dependable, and own your promises.
• Play to win- Be innovative, open to new ideas, and creative.
• Right here, right now- Be attentive, detail-oriented, focused, and own the guest experience.