Front Office Specialist (Hotels)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Associate to join their vibrant team. This role involves ensuring high levels of guest satisfaction through efficient check-in and check-out processes, upselling services, and maintaining effective communication with various departments. Ideal candidates will possess excellent interpersonal skills, a warm personality, and a good understanding of local attractions. Join this dynamic environment where your contributions will enhance guest experiences and help maintain the resort's reputation as a leading destination in Asia.

Qualifications

• Minimum 1 year of experience in customer service.
• Good knowledge of local city streets and major attractions.

Responsibilities

• Perform check-in and check-out for hotel guests efficiently.
• Maintain effective communication within the Front Office department.

Skills

Customer Service

Interpersonal Skills

Time Management

Microsoft Office

Education

GCE 'O' Level

Job description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job description:

Primary Responsibilities:

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities
• Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
• Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints

Requirements:

• Minimum GCE `O' Level or its equivalent
• Minimum 1 year of experience in customer service
• Good interpersonal skills with effective multi-tasking and time management
• Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holiday