Front Office Officer/Executive

Young Women's Christian Association of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

YWCA Fort Canning is seeking a Front Office team member to deliver exceptional customer service. Responsibilities include welcoming guests, managing reservations, and ensuring a positive experience while working in a vibrant environment. The ideal candidate will have a hospitality background and a passion for serving others.

Qualifications

• Minimum 1 years experience preferably in front desk service.
• Good verbal and written communication skills.
• Able to perform shift work.

Responsibilities

• Undertake Front of House duties, including meeting and greeting guests.
• Administer reservations and ensure room bookings are accurate.
• Build rapport with guests and resolve complaints.

Skills

Customer Service

Communication Skills

Team Player

Education

O Level or Higher NITEC in Hospitality Operations

Job description

YWCA Fort Canning is a beautiful accommodation with 175 spacious rooms, in-house cafe and meeting facilities. Nested beside the lush surroundings of Fort Canning Park, itoffers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons tojointheteamand contribute toourservice offering.

Key Responsibilities:

• Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.

• Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.

• Ensure Room Keys are distributed to the guests assigned to the respective rooms.

• Familiar the categories, position, capacity and furnishing of every room in the premises.

• Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.

• Responsible for accurate and efficient accounts and billing processes.

• Undertake general office duties, including correspondence, emails, filing and switchboard.

• Furnish information regarding:

  • Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.

  • Locality places of interest, special attractions or events.

  • Names of Transport Services (MRT, Bus, Tax, Flight, Ferry) and timetables if any.

• Handles all incoming and outgoing mails, faxes and messages for the guests.

• Consult and report to Supervisor on duty on unusual occurrence.

• To perform any other duties directed by the Supervisor from time to time.

Key Requirements:

• Minimum O Level or Higher NITEC in Hospitality Operations preferred.

• Minimum 1 years of experience preferably in the front desk service.

• A team player and willing to learn.

• Able to perform shift work.

• Good verbal and written communication skills.

• Good customer service skill.