Front Office Manager (Village Hotel Katong)

Far East Organization; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A prominent hotel chain in Singapore seeks a Front Office Manager to oversee the Front Office department. This role involves developing strategies, ensuring high standards of service, and managing team performance. Candidates must have a diploma and at least 5 years of relevant experience. Knowledge of the Opera System is advantageous. Strong team collaboration and a proactive attitude are essential.

Qualifications

• At least 5 years of relevant experience in a similar capacity.
• Proactive and resourceful in analyzing trends and guest expectations.

Responsibilities

• Assist in the overall administration and operation of the Front Office department.
• Prepare strategies for budgeting and forecasting.
• Ensure high standards by inspecting guest rooms and facilities.
• Handle guest calls promptly and in a friendly manner.

Skills

Team player

Positive attitude

Knowledge in Opera System

Education

Diploma in any field

Job description

Responsibilities

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
• Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
• Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
• Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
• Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
• Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
• Collaborate with Human Resources for manpower-related matters.
• Make plans for succession planning to ensure the development of future department heads.
• Perform other job duties and projects as directed .

Requirements

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous