Front Office Manager (Hotels)

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a skilled Front Office Manager to oversee operations at a premium lifestyle destination. This role involves developing policies, conducting training, and ensuring high standards of service in a dynamic environment. The ideal candidate will bring extensive experience from a 5-star property, demonstrating strong leadership and organizational skills. Join a vibrant team dedicated to providing exceptional guest experiences in one of Asia's leading resorts, where your contributions will help maintain the highest quality standards and enhance the overall guest journey.

Qualifications

• Minimum 6 years' experience in a similar capacity in a 5-star property.
• Strong knowledge of Front Office operations and management.

Responsibilities

• Develop and review policies for Front Office operations.
• Conduct training programs for Front Office personnel.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Education

Diploma in Hospitality Management

Degree in Tourism Management

Tools

Opera Cloud

Microsoft Office

Job description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job description:

Primary Responsibilities:

• Develop, review and update of policies and procedures for Front Office operations
• Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
• Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
• Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
• Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management
• Minimum 6 years' experience in similar capacity in a 5-star property
• Knowledge of Opera Cloud and proficiency in process management tools
• Possess good organizational and leadership skills, with an eye for detail and process improvement
• Team player who is self-motivated and able to perform under pressure
• Excellent communication, leadership, problem-solving and interpersonal skills
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holidays