Front Office Manager

MURRAY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

MURRAY PTE. LTD. is looking for an experienced Junior Executive in hotel management to join their team at a luxury hotel in Singapore. The role involves managing guest services, coordinating the Front Office team, and ensuring high standards of customer service. Candidates should possess relevant qualifications and at least 5 years of experience, with proficiency in hotel operations and systems.

Benefits

Discounts on F&B and room rates

Comprehensive health insurance plan

Yearly staycation in Garcha Group hotels

20% off food & beverage at Garcha restaurants

Qualifications

• Minimum of 5 years of relevant work experience.
• Preferably a Junior Executive in Hotel Management/Tourism Services or equivalent.

Responsibilities

• Processing guest check-ins and room assignments.
• Managing the Front Office team with the Front Office Manager.
• Performing additional duties as assigned by management.

Skills

Proficiency in English

Knowledge of an additional language

Skills in Opera

Hotel operations

Education

Professional Certificate/NITEC in any field

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· Discounts on F&B and room rates in 8,700+ hotels worldwide for associates and their immediate family members

· Access to the “Global Learning + Development” tool for personalized learning experiences

· Comprehensive health insurance plan with Raffles Insurance, with upgrade options at subsidized rates

· 2-night yearly staycation with all meals and beverages in Garcha Group hotels

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments, following hotel policies and accommodating special requests
• Assisting with luggage, safety deposit boxes, guest keys, transportation, etc.
• Collecting payments in accordance with cash handling and credit card policies
• Answering inquiries about hotel services, events, directions, and attractions
• Pre-registering, blocking reservations, and handling cancellations as per policies
• Performing night audits and preparing reports
• Managing loyalty program inquiries, especially for “Bonvoy” members
• Maintaining punctuality, proper grooming, and professionalism
• Managing the Front Office team with the Front Office Manager
• Performing additional duties as assigned by management

Other Requirements:

• Candidate must possess at least a Professional Certificate/NITEC in any field
• Proficiency in English; knowledge of an additional language is preferred
• Minimum of 5 years of relevant work experience
• Skills in Opera, Marriott systems, and hotel operations; trustworthy and articulate
• Preferably a Junior Executive in Hotel Management/Tourism Services or equivalent