Front Office Manager

Grand Hyatt Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Grand Hyatt Singapore is seeking a Front Office Manager dedicated to enhancing guest experiences and leading the Front Office team. This role requires a customer-oriented professional with strong leadership skills and a commitment to service excellence, overseeing operations to ensure satisfaction and loyalty among guests.

Qualifications

• Minimum 4 years of experience in Rooms division or Front Office leadership.
• Strong understanding of guest satisfaction metrics and financial KPIs.
• Ability to interact effectively with diverse backgrounds.

Responsibilities

• Lead daily Front Office operations including check-ins and problem resolution.
• Strategically manage departmental performance to align with hotel goals.
• Train and coach associates on service philosophy and procedures.

Skills

Interpersonal Skills

Leadership

Customer Service

Organizational Skills

Analytical Skills

Education

Bachelor’s degree in Hospitality, Hotel Management, or related field

Job description

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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Grand Hyatt Singapore is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Director of Rooms. The Front Office Manager is responsible for the efficient and smooth running of the Front Office operations, maintaining harmonious and strong relationships with guests and colleagues. He/She will also be responsible for working with the hotel team to maintain the hotel's position as one of the leading hotels in Singapore by driving customer preference.

Duties Include

• Lead daily operations of the Front Office, ensuring smooth execution of check-ins, check-outs, guest requests and problem resolution.
• Strategically plan and manage departmental performance, aligning with both short and long-tern hotel goals.
• Develop, recommend and manage the Front Office budget and labour cost plan to meet financial targets.
• Monitor guest satisfaction results and collaborate with teams to improve service delivery and operation processes.
• Train, coach and counsel associates to uphold Hyatt’s service philosophy and operational procedures.
• Ensure effective communication and coordination with other departments including Housekeeping, Engineering, Sales, and F&B.
• Lead by example in guest interactions, demonstrating empathy, professionalism and problem-solving capabilities.
• Ensure consistent pre-arrival, in-stay and post-stay communication with VIPs and key guests, driving satisfaction and loyalty.
  
  

Minimum Requirements For This Position Are Follows

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Minimum 4 years of progressive Rooms division or Front Office leadership experience in hotel
• Strong interpersonal and leadership skill, with service minded approach and professional presence
• Strong understanding of guest satisfaction metrics, departmental forecasting, and labour management.
• Excellent organizational, administrative, and analytical skills with a proven track record in achieving service and financial KPIs.
• Bachelor’s degree in Hospitality, Hotel Management, or related field preferred
• Availability to work a flexible schedule including early morning, evening, weekends and public holidays, as business needs require.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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