Front Office Manager

Momentus Hotel Alexandra; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore seeks a Front Office Manager to oversee operations and enhance guest experiences. The role involves managing a team, coordinating with other departments, and participating in revenue management. Candidates should have a minimum of 3 years' experience, strong leadership skills, and familiarity with front office systems.

Qualifications

• Minimum 3 years of experience in a similar capacity.
• Strong leadership and team management abilities.
• Good problem solving skills.

Responsibilities

• Overseeing daily operations of the front office and managing the team.
• Coordinating with housekeeping and engineering on room upkeep.
• Preparing the annual Front Office Budget.

Skills

Leadership

Team Management

Problem Solving

Tools

Opera Cloud

Job description

Reporting to the Director of Rooms, the incumbent shall ensure hotel guests receive a high level of customer services by ensuring all Front Office’s hotel activities dovetail with other services provided by other departments.

Responsibilities

• Overseeing the daily operations of the front office, ensuring excellent guest service, and managing the front office team.

• Review and manage VIP and repeat guest room assignments. Personally welcome VIPs upon arrival and engage with them during cocktail hours or breakfast to gather feedback.

• Coordinate with Housekeeping and Engineering on room upkeep and the preventive maintenance program.

• Review and manage contracts for all Front Office equipment and third-party services, including transportation, telephone systems, and shuttle services, etc.

• Actively participate in Yield Management and attend weekly Revenue Meetings to review forecasts for the next three months. Recommend adjustments and strategies to maximize revenue.

• Review and analyse reports to ensure data accuracy and proper hotel positioning.

• Prepare the annual Front Office Budget.

• Ensure proper staffing levels and workload distribution across different shifts.

• Manage staff-related issues, including performance management, counselling and disciplinary matters, in consultation with HR, ensuring proper documentation.

Requirements

• Minimum 3 years of experience in similar capacity

• Strong leadership and team management abilities

• Good problem solving skills

• Familiar with Front Office system (eg. Opera Cloud)