Front Office Guest Service Agent/ Executive

Dao by Dorsett AMTD Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic hospitality company in Singapore is seeking a Guest Service Agent/Executive to provide exceptional service to guests. Responsibilities include managing check-ins and guest inquiries, familiarizing guests with the property, and ensuring confidentiality of guest information. The ideal candidate should have prior experience in customer service, and a passion for hospitality is essential.

Qualifications

• Prior experience in customer service or hospitality is preferred.

Responsibilities

• Provide efficient and courteous service to all guests.
• Handle guest Check-In & Check-Out accurately.
• Conduct in-room orientations professionally.
• Ensure guest registry information is complete and confidential.
• Issue keys following strict procedures.
• Familiarize with all property facilities and services.
• Stay updated on citywide events for guest advice.
• Address guest concerns or complaints promptly.
• Perform any ad-hoc duties as assigned.

Job description

We are looking for a Guest Service Agent/Executive to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you will have an important responsibility — but like all positions in Dao, you are not alone! We support you with great practices, a great team, and opportunities to be yourself.

Job Responsibilities:

1. Provide efficient and courteous service to all guests, delivering personalized service in all areas of Customer Service Operations.

2. Handle guest Check-In & Check-Out accurately, efficiently, and friendly.

3. Conduct in-room orientations professionally.

4. Ensure all guest registry information is complete, handled with privacy and confidentiality.

5. Issue keys following strict procedures.

6. Familiarize yourself with all property facilities, services, operating hours, promotions, and events.

7. Stay updated on citywide events to provide accurate information and advice to guests.

8. Address guest concerns or complaints promptly, handling all queries directly unless referral is necessary.

9. Perform any ad-hoc duties as assigned.