FRONT OFFICE EXECUTIVE

AURUM ROYAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A restaurant in Singapore is seeking a dedicated staff member to manage guest reservations and ensure a pleasant dining experience. Responsibilities include greeting guests, managing walk-ins and reservations, and responding to customer inquiries. Ideal candidates are adaptable, possess strong communication skills, and are available to work shifts, including weekends and public holidays.

Qualifications

• Willing to work shift hours, weekends and Public Holidays.
• Able to adapt to a fast-paced environment.
• Has good communication and interpersonal skills.

Responsibilities

• Receiving and confirming walk-in, telephonic, and online reservations.
• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Ushering diners to their tables and providing them with menus.
• Assigning guests to tables they prefer, while keeping table rotation in mind.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Having knowledge of the menu.
• Helping out with other positions in the restaurant as needed.

Skills

Good communication skills

Interpersonal skills

Adaptability

Job description

Responsibilities

• Receiving and confirming walk-in, telephonic, and online reservations.
• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Ushering diners to their tables and providing them with menus.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Having knowledge of the menu.
• Helping out with other positions in the restaurant as needed.

Qualifications

• Willing to work shift hours, weekends and Public Holidays
• Able to adapt to a fast-paced environment
• Has good communication and interpersonal skills