Front Office Executive

TYRWHITT HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Office Executive in Singapore. You'll be the first point of contact for guests, managing check-ins, handling queries, and ensuring exceptional customer service. With opportunities for growth, you will contribute significantly to unforgettable guest experiences.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for career development and training

Discounts on hotel stays and dining experiences

Dynamic and collaborative work environment

Qualifications

• Previous experience in front office or guest services within hospitality.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including night shifts and weekends.

Responsibilities

• Greeting and assisting guests throughout their stay.
• Handling front desk operations, check-in/check-out, and reservations.
• Resolving guest concerns promptly and professionally.

Skills

Communication

Problem Solving

Interpersonal Skills

Tools

Hotel Management Software

Job description

About the role

Join the dynamic team at TYRWHITT HOSPITALITY PTE. LTD.' as a Front Office Executive. In this full-time role based in the Kallang Central Region, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out.

What you'll be doing

• Warmly greeting and assisting guests upon arrival and throughout their stay

• Handling all front desk operations, including check-in/check-out, reservation management and customer inquiries

• Providing exceptional customer service and resolving any guest concerns promptly and professionally

• Maintaining accurate records and updating guest information in our systems

• Coordinating with other hotel departments to ensure guest needs are met

• Promoting hotel facilities and services to drive guest satisfaction and loyalty

What we're looking for

• Previous experience in a front office or guest services role within the hospitality industry

• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

• Excellent problem-solving and conflict resolution skills

• Proficient in using hotel management software and other relevant technology

• A passion for providing exceptional customer service and creating memorable guest experiences

• Flexible and adaptable, able to work in a fast-paced environment

• Able to work on rotating shifts (including night shift), weekends and public holiday.

What we offer

At TYRWHITT HOSPITALITY PTE. LTD.', we value our employees and offer a range of benefits to support your professional and personal growth. These include:

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits

• Opportunities for career development and training

• Discounts on hotel stays and dining experiences

• A dynamic and collaborative work environment

About us

TYRWHITT HOSPITALITY PTE. LTD.' is a leading hospitality company with a growing portfolio of hotels and resorts across the region. Our mission is to create exceptional experiences for our guests, and we strive to do so through our commitment to excellence, innovation and sustainable practices. Join our team and be a part of our exciting journey!

Apply now to become our next Front Office Executive and contribute to the success of TYRWHITT HOSPITALITY PTE. LTD.'.