Front Office Executive

Goodwood Park Hotel Private Limited; Singapore; On-site; SGD 36,000 - 45,000; Full time

Job summary

A prominent heritage hotel in Singapore is seeking a Front Office staff member. The role requires handling reception duties, managing cash transactions, and addressing guest concerns while maintaining high service standards. The ideal candidate has at least 2 years of customer service experience, is detail-oriented, and proficient in English. Experience with OPERA is a plus. Join a dynamic team committed to excellence.

Qualifications

• Minimum 2 years customer service experience.
• Attentive to details and service-oriented.
• Conversant in written and spoken English.

Responsibilities

• Manage duties at the Reception Desk including check-in/out and billing.
• Handle cash and credit card transactions efficiently.
• Resolve guest concerns and feedback professionally.
• Track guest satisfaction and implement improvements.
• Monitor compliance with regulations and security procedures.

Skills

Customer service experience

Attention to detail

Service-oriented

Team player

English proficiency

Tools

OPERA

Job description

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Senior Front Office Manager, your job responsibilities include, but not limited to:-

Responsibilities

• Responsible for all duties at the Reception Desk. (Check-in and out, posting of bill, updating of correspondence for billing instruction, ensuring availability of supporting document for billing). Ensures that all guests settle their bills prior to departure.

• Responsible for the efficient handling of cash, credit cards, payment link and guests’ requests in accordance with the Standard Operating Procedures.

• To uphold service excellence, monitor service responses, provide information and recommendations to guests, resolve guest concerns and feedback and build rapport.

• Track guest satisfaction and implements service innovation, improvement and sustainability plans for continuous improvement.

• Support operational risk management, monitor the team's compliance with regulations and security procedures for front office transactions, scan the crowd to identify potential security threats, implement loss and risk prevention and execute response actions during emergency situations.

Requirements

• Minimum 2 years customer service expereince.

• Attentive to details. Service oriented and a team player.

• Conversant in written and spoken English.

• Proficient in OPERA will be added advantage.

For more information, please visit www.goodwoodparkhotel.com.

Please be informed that only shortlisted candidates will be notified.