Front Office Executive

HOTEL YAN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Receptionist to provide exceptional guest service. Responsibilities include managing reservations, guest check-ins/outs, and addressing queries. The ideal candidate will have strong interpersonal skills, experience in hospitality, and the ability to work in a fast-paced environment.

Qualifications

• Fluent in English, both written and spoken.
• Pleasant demeanor with strong interpersonal abilities.
• Experience in a front office role within the hospitality sector.

Responsibilities

• Assist guests and address their queries, concerns, and complaints.
• Manage room reservations and ensure accurate guest information.
• Coordinate with all departments to timely meet guest needs.

Skills

Interpersonal skills

Communication

Customer service

Tools

Hotel management software

Job description

Roles of Receptionist

- Offers all possible assistance to guests, address guest queries, concerns and complaints promptly.

- Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures

-Handle room reservations, cancellations and modifications accurately. Ensure that all guest information is recorded correctly in the hotel system.

- Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty

- Perform other duties as assigned by the Supervisor or the Management

- Coordinate with all other departments to ensure guest needs are met in a timely manner.

Requirements

- Singaporean/PR preferred

- Able to work on rotating shifts, including weekends and public holidays

- Ability to write and communicate in fluent English

- Ability to use organisation's current computer system

- Pleasant disposition with good interpersonal skills

- Able to work in a fast-paced environment

- Previous experience in a front office role in the hospitality industry