Front Office Duty Manager

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Office Duty Manager to oversee operations and guest services. The role requires a degree in hotel management and supervisory experience, emphasizing teamwork and excellent communication skills. Employee benefits include competitive remuneration, health insurance, and significant discounts at IHG Hotels worldwide.

Benefits

Health and dental insurance

Birthday off

Duty meal

Laundry

Training and Development Opportunities

Up to 50% F&B discount

Special employee hotel accommodation rates

Qualifications

• 2 years’ experience in front office/guest services including supervisory experience.
• Minimum 1 year experience in a similar capacity in hotel environment.
• Proficient in communication and leadership skills.

Responsibilities

• Oversees day-to-day operations of the front office including night shift.
• Ensures guests receive prompt attention and personal recognition.
• Monitors standards of conduct and hygiene of staff.

Skills

Communication

Leadership

Problem Solving

Organizational Abilities

Education

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Tools

Microsoft Office

Opera System

Job description

Reporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
• Cooperates, coordinates and communicates with other hotel departments as required.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.
• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.
• Log security incidents and accidents in accordance with hotel requirements
• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.
• Minimum 1 year experience in a similar capacity in hotel environment.
• Good communication skills for effective interaction with guest and colleagues.
• Have good leadership skills
• Has good writing skills, problem solving and organizational abilities.
• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.
• Health and dental insurance.
• Birthday off / Duty meal / Laundry
• Training and Development Opportunities.
• Up to 50% F&B discount at IHG Hotels selected restaurants.
• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com