Front Office, Dental

LQ DENTAL CARE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dental care provider in Singapore is seeking an office administrator to manage duties such as greeting visitors, scheduling appointments, and handling customer queries. The ideal candidate should possess excellent communication and organisational skills and should be able to multitask effectively in a fast-paced environment. Experience with dental procedures is a plus but training will be provided.

Qualifications

• Proficient in using computers and Microsoft Word/Excel.
• Knowledge of dental clinic procedures is essential.
• Exceptional telephone etiquette.

Responsibilities

• Greet all visitors and manage appointments.
• Handle queries and complaints via phone and email.
• Participate in clinic meetings and manage office supplies.

Skills

Organisational skills

Attention to detail

Multitasking

Communication skills

Customer service skills

Team player

Job description

Duties and Responsibilities

• Greeting all visitors
• Knowledge of dental clinic procedures and notations. This will be trained if no current experience but this is very important.
• Exceptional telephone etiquette
• Proficient in using computers and in Word / Excel applications.
• Handling queries and complaints via phone, email and general correspondence
• Scheduling of appointments
• Attending and actively participating in all Scheduled Clinic Meetings and Huddles.
• Send out appointment reminders and handle patients' SMS / Message replies in a timely manner
• Managing office supplies such as dental products, stationery, equipment and furniture
• Performing ad-hoc administration duties
• Maintaining office services as required (such as cleaners and maintenance companies)
• Receiving and dispatching deliveries when needed
• Assisting with mail as required
• Taking and ensuring messages are passed to the appropriate staff member on a timely basis
• Submission of dental claims vis CHAS, Medisave and Dental Insurance portals.

The following are considered core requirements:

• Organisational skills
• Attention to detail
• Exceptional multitasker
• Excellent communication skills
• Courteous
• Strong customer service skills
• Must be a Team Player