Front Office Associate (Hotel)

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a full-time Front Office Associate to act as the primary point of contact for guests. This role requires managing check-in and check-out processes, maintaining guest information, and ensuring a memorable stay through excellent service. Ideal candidates will possess strong communication skills and have a commitment to work shifts including weekends. Experience with property management systems is a plus.

Qualifications

• Previous experience as a hotel front desk agent or receptionist preferred.
• Commitment to work a 5-day work week, including shifts and weekends.

Responsibilities

• Perform check-in and check-out duties according to Hotel’s standards.
• Update guest information into Hotel PMS system.
• Check cleanliness of public areas and guest toilets.

Skills

Excellent communication skills

Organizational skills

Independence

Adaptability

Self-confidence

Tools

Property Management System (PMS)

CloudBeds

Opera

Booking.com

Agoda

Job description

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

We are looking for full-time Front Office Associate to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating a pleasant and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities

• Perform check in and check out duties in accordance to the Hotel’s P&P Standards
• Update guest information into Hotel PMS system
• Filing of guest registration cards into Guest In House folders for check in guest
• Filing and storage of guest registration cards for check out guests
• Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
• Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
• Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
• Check pantries and topping up of pantry amenities
• Preparing and sending of daily hotel reports to relevant parties nightly

Requirements

• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus!
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage