Front Office Associate

People's Buddhism Study Society; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local non-profit organization in Singapore is seeking a Front Office Associate to manage the reception and front desk operations. The role requires providing excellent customer service, coordinating appointments, and handling administrative tasks. The ideal candidate should possess strong communication skills, be organized, and have the ability to multitask. Applicants must be available to work on Sundays and afternoon shifts from 1pm to 10pm.

Qualifications

• Strong customer service skills with a positive demeanor.
• Excellent communication skills for handling inquiries and calls.
• Ability to multitask and remain organized in a busy environment.
• Familiarity with basic office software is a plus.

Responsibilities

• Greet visitors and create a welcoming environment.
• Manage phone calls and direct inquiries appropriately.
• Schedule appointments and manage calendars.
• Perform clerical tasks such as filing and data entry.
• Respond to emails and manage office communications.
• Coordinate the receipt of deliveries and manage logistics.
• Ensure a tidy and organized reception area.
• Process payments and handle cash responsibilities.

Skills

Customer service

Communication skills

Organization

Time management

Job description

A Front Office Associate is responsible for managing the front desk and reception area, serving as the initial point of contact for our clients and visitors, and ensuring smooth office operations. They handle administrative tasks, manage phone calls, schedule appointments, and provide excellent customer service.

Key Responsibilities

• Welcoming and Greeting: Greet visitors and clients, providing a positive first impression.
• Communication: Manage incoming phone calls, answer inquiries, or direct calls to the appropriate people or departments.
• Scheduling and Coordination: Coordinate appointments and meetings, including scheduling and sending reminders.
• Administrative Support: Perform various clerical tasks such as filing of documents, data entry, managing mail, maintaining records, and ordering & managing office supplies.
• Email Management: Respond to emails, address inquiries, and forward messages.
• Delivery Coordination: Coordinate the receipt of packages and deliveries.
• Customer Service: Provide efficient and courteous customer service, addressing inquiries and resolving issues.
• Maintaining the Reception Area: Ensure the reception area is tidy, organized, and welcoming.
• Payment Processing: Accept payments, process transactions, issue receipts using our in-house software, and manage the cash drawer while being accountable to our Finance and Treasurer.

Must be able to work on Sunday and afternoon shift from 1pm to 10pm.