FRONT OFFICE ASSOCIATE

Summer View Hotel Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Office Associate to ensure exceptional guest experiences. Responsibilities include greeting guests, managing check-in/out processes, and addressing inquiries. Candidates should have at least 1 year of experience in customer service, excellent communication skills, and be detail-oriented. This full-time role offers competitive salary and career growth opportunities.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career growth

Qualifications

• Minimum 1 year of experience in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using computer systems.
• A keen eye for detail and ability to multitask.
• A positive and professional attitude.

Responsibilities

• Greeting and welcoming guests warmly.
• Handling guest check-in and check-out processes.
• Responding to guest inquiries promptly.
• Assisting guests with luggage and services.
• Maintaining accurate records and guest information.
• Providing recommendations on local attractions.
• Ensuring the front desk is well-organised.
• Collaborating with other departments.

Skills

Customer service

Communication

Problem-solving

Multitasking

Tools

Hotel management software

Job description

Overview

Summer View Hotel Pte Ltd is seeking a dedicated Front Office Associate to join our team in Bencoolen Central Region. As a Front Office Associate, you will play a pivotal role in ensuring our guests have an exceptional experience from the moment they arrive. This full-time position is an excellent opportunity for those with a passion for hospitality and a commitment to providing outstanding customer service.

Responsibilities

• Greeting and welcoming guests in a warm and friendly manner
• Handling guest check-in and check-out processes efficiently
• Responding to guest inquiries and requests promptly and courteously
• Assisting guests with luggage, transportation, and other hotel services
• Maintaining accurate records and updating guest information
• Providing recommendations on local attractions, dining, and activities
• Ensuring the front desk and lobby area are well-organised and presentable
• Collaborating with other departments to deliver a seamless guest experience

Qualifications

• Minimum 1 year of experience in a customer-facing role, preferably in the hospitality industry
• Excellent communication and interpersonal skills with the ability to interact with guests of diverse backgrounds
• Strong problem-solving and decision-making abilities to handle guest queries and concerns
• Proficient in using computer systems and hotel management software
• A keen eye for detail and the ability to multitask in a fast-paced environment
• A positive, friendly, and professional attitude with a commitment to providing exceptional service

Benefits

At Summer View Hotel, we are dedicated to creating a supportive and enriching work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

About us

Summer View Hotel is a premier hospitality brand known for its commitment to excellence and guest satisfaction. Our hotels are located in prime destinations, offering convenient access to top attractions, dining, and entertainment options.

If you are passionate about hospitality and eager to join a dynamic team, we encourage you to apply now for this exciting opportunity.