Front of House- Admin Assistant

MADE TO MOVE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the fitness industry is seeking a Front of House/Administrative Executive who is organized, outgoing, and eager to provide exceptional customer service. The role involves overseeing studio communications, assisting clients, and maintaining a welcoming studio environment. The position offers free Pilates classes and other attractive benefits. Ideal candidates should possess strong communication skills and administrative capabilities.

Benefits

Free Group Pilates Classes

Dental Discounts

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Apple products and Google Suite.
• High emotional intelligence and ability to interact with diverse clientele.

Responsibilities

• Lead communication with instructors and clients, managing schedules.
• Coordinating client trials and ensuring a smooth experience.
• Maintaining an organized and clean studio environment.

Skills

Communication

Organisational Skills

Multi-tasking

Customer Service

Tools

Apple Products

Google Suite

Dropbox

Canva

Job description

Job Description & Requirements

FRONT OF HOUSE/ ADMINISTRATIVE EXECUTIVE

If you love being organised, outgoing, think 2 steps ahead, and would love free Pilates classes, here's the job for you!

Studio Responsibilities

• Lead communicator to all instructors for all studio announcements and class schedules and brief new instructors of our studio policies

• Understand the pilates business and able to share and explain the packages to clients

• Use our booking system to help clients book classes, purchase packages, create new group classes, scheduling, and provide information that client may require. Ensures proper records are up to date.

• To follow a systematic approach for efficient communications at the studio. Ability to refine existing protocols if necessary for efficiency. This includes but not limited to, new clients/trial workflow, messaging system, Trial packages system, attendance of clients, sales packages, clients accounts/payment etc

• Collaborate with and reports to the Director to discuss daily, weekly, and monthly studio goals are met and any problems arise

• Set up weekly meetings, attends company events

• In charge of a clean, organised, energetic, cozy studio

Client Responsibilities

• Lead communicator to all Clients and provide excellent customer service with the ability to clearly state and enforce our studio policies

• Inapt with replying via IG/FB/iM apart from Whatsapp for client inquiries

• Responsible for coordinating new clients from inquiry to scheduling Trials, sharing studio packages, Sales/payment logged- for a smooth trial experience for all clients.

• Assists in studio events, team buildings, scheduling group meetings and team trainings, get togethers.

• Ensures Studio is equipped with instructors and plots out instructors who are on leave/away

• Portrays positive attitude and welcoming image at the studio- yet with authority.

Social Media Communicator: (bonus)

• Idea/Concept generation for social posts especially IG

• Able to post, make reels, simple copywiting, boost posts

• Ability to read basic social data for optimisation

Qualifications

• Excellent verbal and written communication skills with strong multi-tasking abilities

• Proficient in Apple (MacBook, iPhone, iPad), Google (Drive, Docs, Sheets), Dropbox, Evernote, Whatsapp, Instagram, Canva and other basic tech skills

• Systematized with excellent administrative skills - filing, organisation and communication

• Able to think on your feet, high EQ, and communicate to mid-level to C-suite Clientele

• Must be able to commit at least 18 months and attend company events

Benefits

• Free Group Pilates Classes and discounted rate for Private Classes

• 5 day work week (3-5 hours daily from 730am onwards) + 2 hrs/day on a weekend (remotely)

• Dental discounts