Front Desk Team Member

AQUADUCK PTE. LTD.; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the swim education sector is seeking a Front Desk Team Member to create memorable experiences for clients. This role involves welcoming families, providing information about swim programs, and managing client accounts with accuracy. The ideal candidate will possess excellent communication skills and a strong customer service orientation, thriving in a dynamic environment. Join this innovative team dedicated to fostering a positive culture and empowering individuals through exceptional swim journeys. Dive into a rewarding career where your contributions make a real difference in the lives of students of all ages!

Qualifications

• Excellent communication skills and a friendly demeanor.
• Strong customer service orientation and ability to handle inquiries.

Responsibilities

• Greet clients warmly and assist with inquiries and registrations.
• Manage client accounts, payments, and records accurately.
• Collaborate with swim coaches to coordinate class schedules.

Skills

Communication Skills

Customer Service Orientation

Organizational Skills

Multitasking

Attention to Detail

Education

High School Diploma

Job description

Dive into an exciting opportunity! Join our swim school as a Front Desk Team Member!

Are you passionate about providing exceptional service while making a splash in the world of swimming? Do you have knack for communication and a friendly demeanor that leaves customers feeling delighted? If so, we have the perfect opportunity for you to shine as a Front Desk Team Member at aquaDucks!

About Us

aquaDucks was founded in 1989 and we provide swimming lessons across multiple locations in Singapore. We are proud to offer our students a unique swim experience with a truly professional team. We have blended the best techniques from all over the world combined with extremely passionate coaches, to deliver you an exclusive world class swimming programme.

Our mission is to empower students with exceptional and enjoyable swim journeys, fostering comfort, safety, and excellence in swimming as an essential way of life. We are dedicated to teaching the finest lifesaving techniques and encouraging a profound connection with swimming that extends beyond the pool.

The Team

We are proud to be a fun and dynamic place to work and believe that having a happy team with a positive culture is key to our school’s success. This positive culture is something we consciously work on at aquaDucks for a very important reason. The positive school climate is directly related to learning and success and in our case that means learning to swim! We believe that an environment where students feel safe, respected, supported and valued provides a foundation for students to best learn and achieve.

The role

As a Front Desk Team Member, you will be the friendly face and voice of our swim school, ensuring that every interaction with our clients is positive and memorable. Your responsibilities include:

· Greeting clients and the families warmly and assisting them with inquiries, registrations and scheduling.

· Provide facility tours for an excellent and personalised guest experience.

· Providing information about our swim programmes, facilities and policies with enthusiasm and clarity.

· Handling phone, email, social media and in-person inquiries promptly and professionally.

· Managing client accounts, payments and records accurately.

· Resolving client concerns and ensuring their overall satisfaction with our academy’s services.

· To have high product knowledge and support guests with purchase of products and services and highlight any promotions, in a friendly and professional manner.

· To support operations with opening shift duties and closing day end sales and reports, as well as inventory as and when required.

· Collaborating with swim coaches and other team members to coordinate class schedules and maintain a smooth operation.

· Update informational displays with accurate and timely promotions and literature.

What we’re looking for

· Excellent communication skills with a friendly and professional demeanor.

· Strong customer service orientation and the ability to handle inquiries and concerns effectively.

· Organizational skills with attention to detail and accuracy in data entry and record-keeping.

· Ability to multitask in a fast-paced environment and adapt to changing priorities.

· Passion for swimming and genuine desire to promote water safety and enjoyment.

· Ability to work independently and as part of a team

· Previous customer service experience is preferred but no required.

If you are ready to dive into a rewarding career where you can make a splash every day, we want to hear from you! Join us in providing exceptional service and helping individuals of all ages embark on their swimming journey.

To apply, please submit your resume with a cover letter outlining why you are the perfect fit for aquaDucks Front Desk Team Member position. We look forward to welcoming you to our team!