Front Desk Supervisor

Shangri-La Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Un établissement prestigieux à Singapour, Shangri-LaRasa Sentosa, recherche un Front Desk Supervisor pour assurer une opération fluide et efficace de la réception. Ce poste est idéal pour un professionnel passionné par l'hospitalité, capable d'offrir des solutions créatives et de superviser une équipe de service. Engagez-vous à offrir une expérience client exceptionnelle dans un environnement de tension et paisible.

Qualifications

• Expérience préalable dans l'industrie hôtelière souhaitée.
• Capacité à travailler en équipe et être auto-motivé.

Responsibilities

• Assurer le bon fonctionnement du bureau d'accueil.
• Superviser et diriger le personnel de service.
• Upselling des chambres selon les besoins des clients.
• S'assurer que les demandes des clients sont satisfaites rapidement.

Skills

Interpersonal skills

Communication skills

Problem-solving

Education

Hotel management-related education

Job description

Shangri-LaRasa Sentosa, Singapore

At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

A mere 15 minutes from the city, Shangri-LaRasa Sentosa, Singaporeis the only beachfront resort in Singapore.It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a Front Desk Supervisorto join our team!

As a Front Desk Supervisor, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Is a self-starter and a team player
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!