Front Desk Supervisor

Hyde Johannesburg Rosebank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor to lead the team at their new location. This role involves ensuring personalized customer experiences, supervising staff, and managing daily operations. The ideal candidate will possess strong leadership skills, a knack for sales optimization, and a commitment to exceptional service. Join a vibrant team dedicated to creating memorable moments for guests in a dynamic and welcoming environment. If you are passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in customer service and team leadership is essential.
• Ability to optimize sales and manage cash registers.

Responsibilities

• Supervise the Front Office team and ensure excellent customer interactions.
• Control cash registers, handle customer requests, and promote services.

Skills

Customer Service

Team Leadership

Sales Optimization

Conflict Resolution

Attention to Detail

Tools

Protel

Opera

Job description

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Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands.

Our Commitment To Diversity And Inclusion

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral.

Job Description

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Our customers and our Front Office team are in good hands with you. Just like Mama, you ensure that each welcome and interactions are personalized and warm, maintained at all times of the day.

You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.

You control the cash registers and verify all existing accounts, respond directly to customer requests and complaints, and promote our services.

True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence, you report and communicate all information at the end of each shift. The customer experience must be perfect, and you are the guarantor.

Qualifications

MADE FOR YOU? ONLY IF…

• Detail is important to you, nothing goes missing thanks to your anticipation!
• You are a diplomat and know how to make the link between your superior and your team.
• You teach your team how to upsell, without turning into the Wolf of Wall Street.
• Confidentiality is important to you: what happens at Mama stays in Mama.
• Team spirit is your strength.
• You know how to optimise sales and occupancy: 100% OBJECTIVE!
• You were the one who included the new kid in the group at the start of the school year!
• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.

Your Little Extras

• For you, The Shining is not only a horror movie but above all, a film about a hotel.
• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you!
• You have great experience on the PMS “Protel” or “Opera”.

Additional Information

We’re Sure You Know The Beat

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus: After the successful telephone interview, we will see you at Mama, be ready!

Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

Thank you for applying! Good luck!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality